Code of business conduct and ethics

At GCI, we believe that our success as an organization is determined by our decisions and actions as individuals aligned by a shared commitment to certain key values and characteristics.

Taxes & surcharges

GCI is responsible for collecting various taxes, fees and surcharges that appear on your monthly billing statement. 

Mobile device unlocking

Apple Devices are the only devices in GCI's line-up of mobile wireless devices that require unlocking.

lawful compliance

GCI complies with law enforcement entities, while protecting the privacy of the customer.        

hearing aid compatibility

There are two sets of standards for compatibility of digital wireless phones with hearing aids.

Channel contract renewal

GCI is happy to bring Alaskans the best TV programming available. Most of this programming is subject to agreements with the content owners who provide it to us.


TTY mode is a feature of mobile phones that stands for either 'teletypewriter' or 'text telephone. ' A teletypewriter is a device designed for the hearing impaired or those who have difficulty speaking. It translates audio signals into words and displays them for the person to see.

TTY may be unavailable or unreliable when using Wi-Fi Calling or on a Voice over LTE call. If TTY services are needed (for an emergency call or otherwise), GCI recommends disabling the Wi-Fi Calling feature and VoLTE on your Device and continue using your existing TTY services on the GCI wireless network.

Public Disclosure

In-network rates and out-of-network allowed amounts