GCI Public Notices

Effective May 9, 2017

May 8, 2017, GCI filed TA581-489 with the RCA.  The effective date of this tariff is May 9, 2017

All local coverage areas

In TA 581-489, GCI is simplifying its Local plans in anticipation of a new billing system that will be implemented at the end of 1Q 2018.  This filing will eliminate some of the old plans that are outdated with no customers, close some plans to any new customers while the existing customers are transitioned to other plans and reduce the entire service offering to two existing plans by September 2017.  By consolidating plans in this manner, the transition to the new billing system will reduce our inefficiencies and increase customer experience by maintaining our best offerings as we move to the new billing system.

This filing is notifying the Commission that effective May 09, 2017 we will eliminate the following plans on which there are currently zero customers:

  • Modem Line
  • Local Value Package Plan Plus Plan
  • Centrex Equipment Replacement Option 2 Plan
  • Direct Advantage Local Plan
  • Local Computer Plan
  • Secretarial Answering Service

We have been individually contacting customers on the following LD plans since November 2016 and giving them the opportunity to voluntarily move to one of our two existing and already tariffed LD plans: No Limits Home Phone Plan or GCI Fourteen Cent Plan.  Beginning on June 1, 2017, we will provide customers remaining on these plans with written notification that on or around September 1, they will be moved to either No Limits Home Phone Plan or GCI Fourteen Cent Plan, whichever we determine is better for each customer based on usage.

This filing is notifying the Commission that effective May 09, 2017 we will close the following plans to new customers and that on or about September 01, 2017, any customers remaining on the plan will be moved to No Limits Home Phone Plan or GCI Fourteen Cent Plan, whichever is determined better for the Customer:

  • Home Office Plan
  • Local Value Package Plan
  • Local Value Package Plan B
  • The Ultimate Package
  • Denali Summit For Business

EFFECTIVE:  May 26, 2017

 On May 25, 2017, GCI filed TA584-489 with the RCA.  The effective date of this tariff is May 26, 2017

In TA 584-489, GCI is correcting errors in its Local certificated area for the Fort Wainwright service area. 

The Regulatory Commission of Alaska may approve a rate, or classification, which varies from that proposed.  You may obtain more information about this filing and GCI’s current local services tariff from GCI at 2550 Denali Street, Suite 1000, Anchorage, Alaska 99503-2781 between the hours of 9:00am and 4:00pm.  You may inspect this filing at the Commission’s offices at 701 West Eighth Avenue, Suite 300, Anchorage, Alaska 99501.

Effective June 15, 2017

May 9, 2017 GCI filed TA583-489 with the RCA. The effective date of this filing is June 15, 2017

In TA 583-489, GCI is changing its Individual Residence Line and Individual Business Line rates in the following service areas: Anchorage, Fairbanks, Juneau/Eielson/Ft. Wainwright, Mat-Su, Glacier State, Seward, Sitka, Copper Valley, Nome, Ketchikan, Cordova, and Arctic Slope.

GCI is requesting June 15, 2017 as the effective date of this tariff.

CHANGES EFFECTIVE:  July 11, 2017

On June 9, 2017, GCI filed TA585-489 with the RCA. The effective date of this tariff is July 11, 2017

In TA 237-419, GCI is proposing to implement a $2.95 fee for agent-assisted credit card payments made by phone.  Our goal is to protect customers’ sensitive credit card information. We do not want our customer service agents carrying the burden of receiving sensitive customer information.

GCI customers have many choices for how they decide to pay their invoices. These methods include: online (eBill) – per month or autopay; by mail (checks or credit processed securely through a bank lockbox); payment kiosks at retail stores; in-person payments at retail stores using secure pin pad; IVR system (automated phone system); and call center agent-assisted payments.

Customers can pay for all of their services using any one of these payment methods. Only customers who insist on an agent assisted credit card payment by phone will be charged this fee. Customers who want to avoid the fee will be directed toward and trained on using an alternative payment method.

This $2.95 fee for agent-assisted credit card payments made by phone will only appear on the customers’ credit card statements and will never appear on their invoices.

Customers will only be charged one fee per call, even if they simultaneously make payments for services where they receive two invoices.

The Regulatory Commission of Alaska may approve a rate, or classification, which varies from that proposed. You may obtain more information about this filing and GCI’s current local services tariff from GCI at 2550 Denali Street, Suite 1000, Anchorage, Alaska 99503-2781 between the hours of 9:00am and 4:00pm. You may inspect this filing at the Commission’s offices at 701 West Eighth Avenue, Suite 300, Anchorage, Alaska 99501.