Residential Customer Service
In Anchorage: 907-265-5400
Statewide: 800-800-4800
Email: rcs@gci.com
Hours:
Mon–Fri 8am–8pm
Sat–Sun 9am–6pm
Closed on all major holidays
Business Customer Service
In Anchorage: 907-265-5454
Statewide: 800-800-7754
Email: bcs@gci.com
Hours:
Mon–Fri 8am–6pm
Closed: Sat & Sun; major holidays
Residential Technical Support
In Anchorage: 907-868-0316
Statewide: 800-800-4800
Email: support@gci.net
Hours:
Open 24/7/365
Business Technical Support
In Anchorage: 907-265-5454
Statewide: 800-800-7754
Email: businesstechsupport@gci.com
Hours:
Open 24/7/365
GCI Business Center
Olympic Center
701 W 36th Ave., Suite A3
Anchorage, AK 99503
907-265-5454
Hours:
Mon - Fri 9am-6pm
Closed Sat & Sun
GCI Business Mailing Address
P.O. Box 99001
Anchorage, AK 99509-9001
Services by Community
Find out which GCI services are available in
each community across the state.
each community across the state.
Feedback
Customer Service is a top priority at GCI. We want to hear about your experiences good and not-so-good. If you’d like to talk to us about your service or billing, you may use any of the following methods:
- Feedback form
- Visit any GCI store
- Write to:
GCI, Attn: Customer Service, 2550 Denali Street, Suite 1000 Anchorage, AK 99503.
If any invoiced charges are incorrect, please notify GCI within 90 days of invoice date to ensure proper credit.
GCI will act promptly on all complaints submitted. If, after a reasonable time, your complaint has not been resolved, you may also contact the Regulatory Commission of Alaska at 907- 276-6222, or toll free at 1-800-390-2782.
Payment Information
Payments received at our Post Office address are processed Monday–Friday by our payment processing vendor, Wells Fargo. Payments are posted by 5:00 PM, the same day they are picked up at the Post Office. These payments appear on the customer’s account as soon as they are posted.
GCI TV Payments
GCI
PO Box 196609
Anchorage, AK 99519-6609
Residential Phone/Internet Payments
GCI
PO Box 99016
Anchorage, AK 99509-9016
Business Phone/Internet Payments
GCI
PO Box 99001
Anchorage, AK 99509-9001
Other Email Addresses
Corporate Contact
- 265-5600 (Anchorage)
- 1-800-770-7886 (Nationwide)
- By Mail:
GCI
2550 Denali St., Ste 1000
Anchorage, AK 99503
