Residential Customer Service

In Anchorage: 907-265-5400
Statewide: 800-800-4800
Email: rcs@gci.com

Hours:

Mon-Fri 8 a.m. to 8 p.m. 
Sat-Sun 9 a.m. to 6 p.m.

Residential Technical Support

In Anchorage: 907-265-5400
Statewide: 800-800-4800

Hours:

7 a.m. to 9:30 p.m. 
7 days a week

Use online support

Business Customer Service

In Anchorage: 907-265-5454
Statewide: 800-800-7754
Email: bcs@gci.com

Hours:

9:30 a.m. to 7 p.m.
7 days a week
Closed on all major holidays

Business Technical Support

In Anchorage: 907-646-4242
Statewide: 833-844-4242

Email: bts@gci.com

Hours:

Open 24/7/365

Feedback

Customer Service is a top priority at GCI. We want to hear about your experiences good and not-so-good. If you’d like to talk to us about your service or billing, you may use any of the following methods:

• Feedback form
• Visit any GCI store
• Write to:
  GCI, Attn: Customer Service, 2550 Denali Street, Suite 1000 Anchorage, AK 99503.

If any invoiced charges are incorrect, please notify GCI within 90 days of invoice date to ensure proper credit.

GCI will act promptly on all complaints submitted. If, after a reasonable time, your complaint has not been resolved, you may also contact the Regulatory Commission of Alaska at 907- 276-6222, or toll free at 1-800-390-2782.

Payment Information

Payments received at our Post Office address are processed Monday–Friday by our payment processing vendor, Wells Fargo. Payments are posted by 5:00 PM, the same day they are picked up at the Post Office. These payments appear on the customer’s account as soon as they are posted.

GCI Business Mailing Address

P.O. Box 99001
Anchorage, AK 99509-9001

Rural Call Completion Support

Phone: 907-868-0730

Email: tac@gci.com

Other Email Addresses

• Human Resources
• Accounts Payable
• Regulatory Affairs

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GCI Media

Dan Casey, VP of Sales
Phone: 907-868-2553
Email: dcasey@gci.com

Corporate Contact

• 265-5600 (Anchorage)
• 1-800-770-7886 (Nationwide)
• By Mail:
GCI
2550 Denali St., Ste 1000
Anchorage, AK 99503