Feedback

Customer Service is a top priority at GCI. We want to hear about your experiences good and not-so-good. If you’d like to talk to us about your service or billing, you may use any of the following methods:

• Feedback form
• Visit any GCI store
• Write to:
  GCI, Attn: Customer Service, 2550 Denali Street, Suite 1000 Anchorage, AK 99503.

If any invoiced charges are incorrect, please notify GCI within 90 days of invoice date to ensure proper credit.

GCI will act promptly on all complaints submitted. If, after a reasonable time, your complaint has not been resolved, you may also contact the Regulatory Commission of Alaska at 907- 276-6222, or toll free at 1-800-390-2782.

Payment Information

Payments received at our Post Office address are processed Monday–Friday by our payment processing vendor, Wells Fargo. Payments are posted by 5:00 PM, the same day they are picked up at the Post Office. These payments appear on the customer’s account as soon as they are posted.