How to enable Voice Over LTE (VoLTE) on Apple and Samsung devices

January 23, 2024

 Supported Devices
  • Any Apple iPhone 6 and newer purchased from GCI or unlocked from another provider
  • Any Samsung Galaxy ending in U or U1 from GCI or unlocked from another provider

Many other devices are compatible with VoLTE service. View a full list ➔

Not Supported Devices

  • Non-Apple smartphones purchased from other providers

Set up on Apple devices

  1. Tap ‘Settings.’
  2. Tap ‘Cellular.’
    Cellular option in settings menu

  3. Tap ‘Cellular Data Options.’
    Cellular data options

  4. Tap ‘Voice & Data.’
    Voice and date option

  5. Make sure there is a check mark next to ‘LTE’ and swipe to turn ‘VoLTE’ on or off.
    VoLTE toggle switch in Voice and Data menu

 

Set up on Samsung Devices

  1. Make sure to enable WiFi calling before enabling VoLTE.
  2. Once WiFi calling is enabled, swipe down and tap the ‘Settings’ gear.
  3. Tap ‘Connections.’
    Connections option

  4. Make sure ‘WiFi Calling’ is enabled and tap ‘Mobile networks.’
    Mobile networks selection

  5. Swipe the slider to turn ‘VoLTE calls’ on or off.
    VoLTE calls toggle switch

 

TTY may be unavailable or unreliable when using WiFi Calling or on a Voice over LTE call. If TTY services are needed (for an emergency call or otherwise), GCI recommends disabling the WiFi Calling feature and VoLTE on your Device and continue using your existing TTY services on the GCI wireless network.