Set up Voice over WiFi

February 11, 2021

Important:
During initial setup of WiFi Calling, you must designate their Emergency Address. This address is the address that is sent whenever someone makes an emergency 911 call. It is very important that you update this address to their current location prior to making any emergency calls. Failure to have the correct address may result in emergency services responding to the wrong location. 

Setup WiFi Calling

Apple iPhone

1. Open the Settings Menu. 

setupvowifi1

2. Select Phone.

setupvowifi2

 3. Select Wi-Fi Calling

setupvowifi3

 4. Turn WiFi Calling on This Phone on.

setupvowifi4

5. A pop up window will appear. Select Enable

setupvowifi5

6. Review Terms and Conditions. Select I Accept Terms and Conditions

setupvowifi6

7. Verify or Update Emergency Address. Once correct, select Confirm Address.

setupvowifi7

Samsung Galaxy:

1. From the idle screen, click the "Dialer" icon

19_3_SamsungPicture1

2. Click the "hamburger" dots on the RH side of the Search field

19_3_SamsungPicture2

3. Click "Settings"

19_3_SamsungPicture3

4. Click "Wi-Fi Calling"

19_3_SamsungPicture4

5. Click the “Wi-Fi calling” toggle to ON

19_3_SamsungPicture5

6. Accept the Wi-Fi Calling Terms and Conditions

19_3_SamsungPicture6

7. Enter current E911 address

19_3_SamsungPicture7

8. Ensure WiFi is on and phone is authenticated on a gateway connected to the Internet

19_3_SamsungPicture8

9. Turn the phone off and then back on.

10. To check whether phone is able to make calls over WiFi, click the home button, then the Dialer button. A green “Wi-Fi Call” icon should be in place of the standard “Dial Out” icon on the dialer.

TTY may be unavailable or unreliable when using WiFi Calling or on a Voice over LTE call. If TTY services are needed (for an emergency call or otherwise), GCI recommends disabling the WiFi Calling feature and VoLTE on your Device and continue using your existing TTY services on the GCI wireless network.