Worry-free WiFi
Free streaming device
Top speeds & reliability
Apex Unlimited: $45/mo
Summit Unlimited: $40/mo
Peak Unlimited: $35/mo
Explore Unlimited: $30/mo
Summit Unlimited: $40/mo
Peak Unlimited: $35/mo
Explore Unlimited: $30/mo
Peak Unlimited: $35/mo
Explore Unlimited: $30/mo
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GCI
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Alaska
Communications |
MTA
|
Starlink
|
|
|---|---|---|---|---|
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Price
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$89.99/mo.
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$94.99/mo.
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$109.99/mo.
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$90/mo.
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Speed
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250 Mbps
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15-50 Mbps
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10 Mbps
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30-150 Mbps
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Free Premium WiFi
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FREE AK-Fi Home powered by Plume®
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Nope!
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Nope!
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$349 initial
equipment cost |
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Free Streaming Device
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Amazon Fire TV Cube or Apple TV 4K
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Nope!
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Nope!
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Nope!
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Mobile
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Unlimited 5G mobile for just $30/line when you have GCI internet
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Nope!
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Nope!
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Nope!
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Terms and conditions and additional charges and fees may apply. Comparisons are between GCI’s No Worries plans and Alaska Communications®️ and MTA™️’s Unlimited DSL plans and Starlink's Standard Residential plan. These DSL plans are advertised at 10-50mbps, with actual speeds varying based on location. Starlink's plan is advertised at 30-150 Mbps, with performance varying based on location. GCI No Worries plans start at 250 mbps (download)/5 mbps(upload), and will experience a Basic Level of service of 10 mbps (download)/2 mbps (upload) once a customer uses all included usage for a billing period.
Free streaming device requires a 24-month device financing agreement—monthly payments will be discounted to $0 for the 24-month period. If internet service is disconnected within the 24-month period, the remaining balance will be due. Devices will be shown separately on invoice. Offer not valid for business customers, property-provided internet customers, or ACP customers.
Fixed Broadband Consumer Disclosure
Visit the link below for available billing discounts and pricing options for broadband service bundled with other services like video, phone, and wireless service, and use of your own equipment like modems and routers.
https://www.gci.com/about/terms-conditions/internet/internet-service
Learn more about the terms used on this label by visiting the Federal Communications Commission's Consumer Resource Center.
Fixed Broadband Consumer Disclosure
Visit the link below for available billing discounts and pricing options for broadband service bundled with other services like video, phone, and wireless service, and use of your own equipment like modems and routers.
https://www.gci.com/about/terms-conditions/internet/internet-service
Learn more about the terms used on this label by visiting the Federal Communications Commission's Consumer Resource Center.
Fixed Broadband Consumer Disclosure
Visit the link below for available billing discounts and pricing options for broadband service bundled with other services like video, phone, and wireless service, and use of your own equipment like modems and routers.
https://www.gci.com/about/terms-conditions/internet/internet-service
Learn more about the terms used on this label by visiting the Federal Communications Commission's Consumer Resource Center.
Fixed Broadband Consumer Disclosure
Visit the link below for available billing discounts and pricing options for broadband service bundled with other services like video, phone, and wireless service, and use of your own equipment like modems and routers.
https://www.gci.com/about/terms-conditions/internet/internet-service
Learn more about the terms used on this label by visiting the Federal Communications Commission's Consumer Resource Center.
What are Peak Hours?
The weekday hours of 5 p.m. – 11 p.m. local time are considered peak busy hours.
What is Download Speed?
In the context of Broadband Labels, Download Speed is the rate at which data is transferred from our broadband network to your GCI-provided broadband modem. This rate is often expressed in terms of megabits (Mbps) or gigabits (Gbps) per second. Higher rates represent faster speeds.
What is Upload Speed?
In the context of Broadband Labels, Upload Speed is the rate at which data is transferred from your GCI-provided broadband modem to our broadband network. This rate is often expressed in terms of megabits (Mbps) or gigabits (Gbps) per second. Higher rates represent faster speeds.
What is Latency?
In the context of Broadband Labels, Latency measures the amount of time it takes data to travel from your GCI modem to our speed test servers in milliseconds (where 1000 ms = 1 second). Even with good connection speeds, very high latency results can have an impact on the performance of certain applications, such as real-time gaming or video calls.
Why and how does GCI monitor its network?
We continuously monitor and manage our network, and proactively measure speeds to deliver the best possible internet service experience. This monitoring information is used to maximize the performance of our network by identifying potentially under-performing areas to proactively improve customers’ experience.
How did GCI determine the Typical Speeds listed on its Broadband Labels?
Typical Speeds are measured by collecting data from the AK-Fi speed test function during Peak Hours (5 p.m. to 11 p.m.) by measuring the speed between the GCI-provided AK-Fi equipment and GCI’s speed test servers. Tests are run randomly and during peak network usage hours to produce the most conservative results.
Does GCI run speed tests from my connection and why?
GCI, like all broadband providers, is required by the FCC to measure and report the performance of the broadband rate plans we provide to customers. Our Broadband Labels testing system randomly selects customers’ connections from the various rate plans in communities across Alaska to periodically run tests to help validate that the results we are publishing on our Labels are representative of the typical customer experience.
What is the difference between the advertised plan “up-to speed” and the “speeds provided with plan” noted in the Broadband Label?
The advertised “up-to speed” is the maximum speed you should expect to receive on your respective plan, regardless of time of day, for the service to which you have subscribed, assuming your home networking equipment and devices are capable of delivering the speed provided by our broadband network.
The Broadband Label “speeds provided with plan” section describes the Typical speed most customers will experience during Peak Hours, absent outlying factors.
What’s the best way to check GCI Internet speeds?
You can measure your broadband performance including download speed and upload speed by following these steps:
Please note: Speed tests performed on older computers, smartphones, tablets, etc. and/or using different websites at different times will likely produce lower results due to outlying factors beyond GCI’s control.
Alternatively, you can measure your broadband performance by using GCI’s AK-Fi App for iOS or Android, where available. Our AK-Fi App measures the speed at your AK-Fi equipment rather than at an individual device connected to your network, which is limited by the slower speeds of WiFi and/or older devices that are not capable of achieving the full GCI-provided speed.
Important note for 2 Gig and higher plans: 2 Gig and 2.5 Gig plans may show a lower speed test result in the AK-Fi app due to the limitation of the speed test applet. This is purely a limitation of the speed test applet and not a true indication of the speed experience.
Don’t have AK-Fi yet? Learn more:
AK-Fi Home for residential customers
AK-Fi Work for business customers
If you suspect there is a performance issue with your service, please call GCI Customer Service at (800) 800-4800.
Where in the MyGCI app can I view my plan’s Broadband Label?
To view the Broadband Label for your current plan in the MyGCI app, click Services, then select your plan. You’ll find the Broadband Label at the bottom of the screen.
If you’re interested in upgrading and want to check the labels for other plans, click Services, then Upgrade, located next to your internet plan name. The Broadband Labels for the other plans will appear at the bottom of the screen.
What outlying factors may affect my speed test result?
Outlying factors can result in speeds that are higher or lower than the Typical speeds noted on Broadband Labels. These factors may include but are not limited to: the capability of the device used to access the internet; limitations of customer-owned WiFi routers and other equipment; the broadband modem you currently have is not able to achieve the speeds of the rate plan you are currently subscribed to; the capabilities of other speed test websites or other internet services accessed by you; other users on your network using the connection at the same time; temporary atypical high GCI network usage; and whether tests are conducted during Peak or off-peak hours. Speed tests conducted with the AK-Fi app, or the alternative speed test method noted above, are the most accurate and will measure the Download speed and Upload speed of your connection.
If you suspect there is a performance issue with your service, please call GCI Customer Service at (800) 800-4800.
What type of equipment do I need?
Your modem, Ethernet cords, and even the connection port you use will impact your internet speeds. View the best equipment for your internet plan.
How would I know if my modem supports the speeds of my current rate plan?
GCI proactively notifies customers who need newer equipment and offers upgrades free of charge. View the best equipment for your internet plan.
If you believe you may need new equipment, please contact GCI Customer Service at (800) 800-4800.
Once you have used 100% of the data included in your plan, you can continue enjoying your service at a reduced speed, or you can buy an additional usage bucket. For more information, read the No Worries FAQ.
Your plan speed is the maximum speed expected to be achievable for that plan. Several factors will affect the actual speed you experience. These factors include, but are not limited to: the capability of the device you're using to access the internet; the application and/or server/web site you are accessing; limitations of Wi-Fi and other equipment you may be using; other active users and/or devices on your home network at the same time; routers on the public internet being over-loaded by high demand - particularly during peak hours of the day.
GCI's internet speeds now exceed the capability of many home networks, routers, and other devices. Running speed tests from a single device is no longer an effective measure of service quality. If you feel your service is impaired, please contact technical support to help identify any issues that may exist.
View full Terms and Conditions
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