No Worries FAQ

How do I buy an additional high speed data bucket?

Additional data buckets are available to purchase only after you have used 100% of the data in your No Worries plan. If you have received a message that you have used 100% of your included data, follow these steps.

1. Log in to your My GCI Profile to buy an additional high speed data bucket.
2. Once you are logged in, select "View Usage".
3. Then, select the link  “Purchase additional high speed data”.

If you do not have a My GCI Profile, you can sign up here. Or call GCI Customer Service at 800-800-4800 for assistance.

What happens when I use my entire additional high speed data bucket?

When you use your entire high speed data bucket, you can:

1. Choose to buy another additional high-speed data bucket
2. Upgrade to a No Worries plan with more included high-speed data
3. Use the internet at reduced speeds for the remainder of your cycle
   

Does unused high speed data roll over to the next billing cycle?

All data included in your plan and any high speed buckets purchased must be used during the current billing cycle.

How much does an additional high speed data bucket cost?

The price is $10.00 for an additional bucket. The amount of data included varies with each plan. View information on specific plans.

How do I upgrade to a No Worries plan with more speed and included data?

To upgrade to a different No Worries Plan stop by a GCI Store or call 800-800-4800 today!

How will I know when I am going to reach my included high speed data amount?

Once you reach 80% and 100% of your included high speed data, you will receive e-mail notifications to the address associated with your internet account.

How should I conduct a true speed test?

We recommend the following:

• Perform speed tests with your computer directly connected to your modem. Bypass any routers (including Wi-Fi) by connecting your computer directly to the cable modem via an Ethernet cable.
• Use the computer with the fastest or most advanced hardware and software in your household to perform speed tests.
• Restart your computer and modem.

I conducted a speed test and I’m not getting the speeds that I expected to get on my plan.

If you’re not getting the speeds you expect follow these steps:

1. Connect your laptop or computer directly to the cable modem using the Ethernet connection.
2. Use the speed test tool at speedtest.gci.com.
3. If the speed test still shows that you are not getting close to the speeds you expect with your plan, call us at 800-800-4800 or send us an email to rcs@gci.com.

Due to limitations of Wi-Fi, speed test conducted with tablets, smartphone and other mobile devices may not reflect the actual speed on your connection.

What are some of the other factors that may impact a speed test?

Your plan speed is the maximum speed expected to be achievable for that plan. Several factors will affect the actual speed you experience. These factors include, but are not limited to:

• limitations of Wi-Fi and other equipment you may be using
• the capability of the device you’re using to access the Internet
• the application and/or server/web site you are accessing
• other active users and/or devices on your home network at the same time routers on the public Internet being over-loaded by high demand – particularly during peak hours of the day.

What if I am in a contract with the other guys?

In a contract with the other guys? No Worries! We’ll buyout your current contract*, and get you hooked up with the fastest and most simple internet plans in Alaska! Call us at 800-800-4800 and get switched over today!*Terms & conditions apply.

What do I get when I refer my friends?

GCI likes to reward our customers for referring their friends to us! When you refer a friend to GCI for any NEW service including GCI TV, Internet, or Wireless receive 5,000 Alaska Airline Miles per referral. All you have to do is fill out this short form.

What are my options when I consume 100% of the high speed data included in my plan?

When you hit 100% of the high speed data included in your No Worries Plan you can:

1. Choose to buy an additional high-speed data bucket
2. Upgrade to a No Worries plan with more included high-speed data
3. Use the internet at reduced speeds for the remainder of your cycle.