How do I make a payment?

May 14, 2019

You are able to pay your bill in a variety of ways; pay by mail, by phone, online with MyGCI or by stopping into a GCI store. Multiple methods of payment are accepted wherever you choose to pay your bill.

Accepted Methods of Payment

  1. Credit or Debit card -- we accept Visa, MasterCard, Discover and Amex
  2. Checking or Savings Account
  3. Check
  4. GCI Gift Card
  5. Cash (in-store only)

Pay online with MyGCI

You can sign up and pay your bills online through MyGCI at


Pay in store

Head into a GCI Store near you to check your balance, make a payment or get help with your bill.

Note: GCI is temporarily closing many of our retail stores to the public in urban areas and adjusting retail store hours at our other stores. We are taking this action to help promote social distancing in order to keep our employees and customers healthy, and to help meet the growing demand of customers who are calling, rather than visiting. Visit our store locations page to find a store near you.

Find a store in your area


Pay by phone

Dial: 265-5400 in Anchorage or 1-800-800-4800 toll-free nationwide, then follow the prompts to make your payment or hear your balance.   

*Have a copy of your invoice or account number handy. You will also need your CPNI number


Pay by mail

After you have received your bill, you can mail in your payment to one of the following addresses:

            For Mobile, Internet, or Home Phone

PO Box 99016

Anchorage, AK  99509-9016


PO Box 196609

Anchorage, AK  99519-6609


Setting up autopay

Autopay allows you to schedule a recurring monthly payment for the total amount due on your bill. The amount due is automatically debited to either your bank account or charged to your credit card.

Learn how to sign up for Autopay


FastPhone/Prepaid available methods of payment

If you are a prepaid customer, you also have a variety of options available to add money to your plan or verify your balance. 

You can always visit a GCI Store or one of our authorized retailers statewide to replenish your prepaid account.

Find a GCI Store near you

Paying Online

  1. Go to

Paying Over the Phone

  1. Dial 444-8100
  2. The automated prompt will ask you to confirm your phone number by pressing 1
    • If you aren’t calling from your prepaid phone you’ll be asked to enter your 10 digit phone number.
  3. Enter passcode
    • You will be told your current account balance and expiration date
  4. You may select from the following options
    • Redeem a PIN
    • Pay by  credit card
    • Apply funds from wallet to your plan
    • Speak to customer service