January 31, 2017
How to Perform a Traceroute on Both Windows and Mac Operating Systems
Traceroute is a tool used with Windows and other operating systems. It helps diagnose internet connection problems, such as packet loss and high latency. If you’re having difficulty connecting to the internet, traceroute can locate the problem. I can also help display the path that internet traffic takes between your computer and a web server.
- Hold down the Windows Key and the R Key at the same time.
- In the Run box that pops up, type in CMD and press OK.
- The Command Prompt will appear. Type in the command "tracert (insert IP address or website here)" and press Enter. You should get results that look similar to the screen grab below.
- Record the results to help diagnose your connection problem.
Mac or Apple Instructions
- Hold down the Command Key (⌘) and press Spacebar at the same time.
- When the Spotlight Search pops up, type Terminal and hit Enter.
- This should open up a Terminal Window. Enter in the Traceroute command. This functions similarly to the Network utility app.
- Type "traceroute (enter IP address or website here)"and press Enter.
- When the results are displayed, record them to help diagnose your connectivity problem.