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Questions?

Get answers to everything Yukon TV below.

Frequently Asked Questions

Yukon TV is a state-of-the-art streaming TV app that lets you watch live and on demand from your phone, tablet, and some of your most popular streaming devices like Apple TV or Android devices. Instead of having to rent a cable box you can just download the Yukon TV app and enjoy your subscription on your own equipment, without the equipment fees.

Learn more about supported devices
Unfortunately, you can only have one free device associated with your account. If you’d like to claim another free device offer, you must first pay off your existing free device.

Customers are required to have GCI home internet in order to establish a connection to GCI’s core network, which is the data source behind Yukon TV service. Streaming Yukon TV at home does not count towards your home internet plan’s included high-speed data. The following is required to access Yukon TV:

  • An active Yukon TV plan (contact GCI to begin service)
  • A compatible streaming device with the Yukon TV app downloaded
  • GCI home internet service
  • Active MyGCI credentials
Any GCI internet plan will be sufficient to satisfy the connectivity requirements of Yukon TV. Streaming Yukon TV at home does not count towards your home internet plan’s included high-speed data.
Yukon TV is not currently available on internet browsers or smart TVs, though we hope to offer these additional options in the future. Please check our supported devices page for the latest in device compatibility.
We are bringing our television service into the modern day and age. Much like VCRs were replaced by DVD and Blu-ray players, streaming apps are the new, more efficient way to deliver video content. As our network continues to grow and support increasing internet and mobile connectivity demands, the modernization of our TV service will allow us to redistribute some of our network resources to support the growing use of data.
GCI will stop selling our existing cable TV service to new customers in November 2020. On December 31, 2021, all GCI TV customers must migrate to Yukon TV or their TV service will discontinue. From the date you discontinue your GCI TV, you will have 14 days to return your equipment to GCI or be charged an unreturned equipment fee.
Once you have worked with a GCI representative to get connected to your Yukon TV plan, you can upgrade your plan and viewing features at MyGCI.
Yukon TV is a new platform, and allows for recording, pausing, and fast-forwarding like your existing box, plus some new features like Go Back, Restart, and cloud storage. (Not all features are available for all content on Yukon TV.)
Yes, all Yukon TV plans include local channels.
In many cases, yes. Yukon TV lets you access network-approved recordings on the go through our app. You can also access live and on-demand content via network TV Everywhere apps like WatchESPN, Watch HGTV, Bravo NOW, Fox News, and dozens more. Not all channels are available in all locations —some can only be accessed from your home.
This popular feature is available on most networks. It allows you to watch previously aired programing for up to 72 hours. That means even if you forgot to record a show, you might still be able to watch it with Go Back. To experience this feature, scroll back in the Guide and look for the Go Back icon, which appears as an arrow on a circular path.