Setting Up GCI Landline Voicemail

Setting Up Your Mailbox

The first time you use your GCI voicemail, follow the tutorial voice prompts, which will take you through the steps to set up your new mailbox. 

Depending on where you live, you will have to dial a specific voicemail system number:

 Service Area Voicemail System   Service Area Voicemail System 
Anchorage  (907) 868 0067 Deadhorse/Prudhoe Bay  (907) 685 0067
Fairbanks  (907) 374 0067 Kenai/Soldotna  (907) 420 0067
Juneau  (907) 523 0067 Wasilla/Palmer  (907) 631 0067
Eagle River  (907) 868 0067 Ketchikan  (907) 220 0067
Nome  (907) 387 0067 Kodiak  (907) 512 0067
Sitka  (907) 623 0067 Valdez  (907) 461 0067
Homer  (907) 435 0067 Seward  (907) 442 0067
Barrow  (907) 855 8067 Cordova  (907) 423 8067

Once you reach the voicemail system, perform the following steps:
  1. Enter your mailbox number.
    • If you have voicemail attached to your home phone, your mail box number will be your 10 digit home phone number.
    • If you have a standalone voicemai, your 10 digit mailbox number was given to you at the time you signed up for GCI voicemail.
  2. Press the # (pound) key.
  3. Enter your temporary password (this is on the letter you received from GCI or if needed please contact 1-800-800-4800)
  4. Follow the voice prompts to:
    • Create your new personal password (PIN – between 4 to 15 digits)
    • Record your name and personal greeting

Accessing Your Mailbox

Calling from your own phone:

  1. Dial the GCI Voicemail System for the area where you live.
  2. OR
    Dial the voicemail shortcut: *98 
  3. Listen for your recorded name.
  4. Enter your password followed by the # key.
Calling from another phone:
  1. Dial the GCI Voicemail System for your area.
  2. Enter your 10 digit mailbox number wait for the prompt.
  3. Enter the # key then your password followed by the # key.
Calling to your own phone number:
  1. Dial your own 10 digit home phone number.
  2. When your greeting starts, Press the # key.
  3. Enter your password follow by the # key.
Access your stand-alone mailbox:
  1. Dial the GCI Voicemail System for your area.
  2. Enter your 10 digit mailbox number followed by the # key.
  3. Enter your password followed by the # key.
      OR
  1. Dial your stand-alone phone number.
  2. As soon as the message starts press the # key.
  3. Enter your password followed by the # key.

Menu Shortcuts

  1. To listen to your saved messages, press 1
  2. To Record and forward a voice message, press 2
  3. To change your personal options, press 4
  4. For more information about your mailbox, press 0
  5. To recover messages, press 9 (Available only when a message is deleted and you have not yet left your mailbox)

Voicemail Self Care

GCI customers can manage their voicemail box and voicemail messages online. 
    1. Open a browser and navigate to http://voicemail.gci.com
    Voicemail log in screen
    2. Enter your 10 digit phone number. Then enter your access code (PIN or password) for your voicemail. (Note: the web access code and phone access code are the same)
    3. Press Enter or the Log In button.
    4. After logging in you will see features for a basic voicemail box.  Available features will depend on the type of voicemail box you have on your account.
    Voicemail Features