Visual voicemail stores voicemail messages in audio files and allows you to playback messages from a visual interface on your iPhone.

Overview


Visual voicemail allows you to view and listen to your voicemail messages without the need to dial into GCI’s voicemail system. Visual voicemail requires a data connection, however, data does not count against iPhone customers data allowance. Visual voicemail with the iPhone does require a cellular connection; users must turn off their Wi-Fi connection. Visual voicemail will not work via the Wi-Fi on iPhones.

Listening to messages

  1. Voicemail Notification displays. Tap Listen

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    • Visual Voicemail message displays with the number that called, and if available the time the message was left
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  2. Tap the Play button, which is the arrow to the left of the message.

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    • Visual Voicemail message plays back displaying message progress on a progress bar at the bottom of the screen
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  3. Options display (shown above) to Call Back the number or Delete the message.

Delete messages

  1. During or after playback tap the Delete button.

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    • Message disappears and Deleted Messages folder displays

  2. Tap Deleted Messages folder.

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    • Deleted Message folder displays
    • While message is highlighted you have the options to Undelete or Clear All.
      • Tap Undelete to move message back to Voicemail Inbox.
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    • Deleted folder is empty, tap Voicemail button to return to Inbox.
      • Tap Clear All button to permanently delete messages in the Deleted Message folder.
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    • Confirmation asks: “Permanently clear deleted voicemails?” Click Clear All to continue clearing all deleted voicemails, or click Cancel to cancel clearing deleted voicemails.
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Calling from within Visual Voicemail

  1. With voicemail message highlighted, or during playback tap the Call Back button.

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    • Call is placed.

  2. Or tap the Message Info arrow to the right of the message.

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    • Message info is displayed for the message

  3. Tap Call to place a call.

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    • Call is placed


Text from within Visual Voicemail

  1. Tap the Message Info arrow to the right of the message.

    • Message Info displays for the message

  2. Tap Send Message to send a text (SMS) message.

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    • Text/ SMS /New Message window displays

  3. Type message in the message window and tap Send.

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    • Sent message displays in Message window.