GCI may send text messages to keep you informed about your account, services, promotional offers, service outages, account actions that need your attention, and other important updates.

If you receive a text message from one of the numbers listed below, it may be an official GCI message.


Official GCI Text Message Numbers

GCI may send SMS messages from the following phone numbers:

  • 407818
  • (205) 498-5400
  • (205) 850-5400
  • (206) 312-5400
  • (251) 283-5400
  • (256) 472-5400
  • (330) 977-5400
  • (402) 226-5400
  • (424) 379-5400
  • (424) 551-5400
  • (503) 782-5400
  • (515) 375-5400
  • (561) 462-5400
  • (562) 414-5400
  • (602) 691-5400
  • (608) 557-5400
  • (608) 573-5400
  • (617) 397-5400
  • (618) 247-5400
  • (630) 496-5400
  • (630) 761-5400
  • (667) 771-5400
  • (770) 343-5400
  • (800) 800-4800
  • (847) 750-5400
  • (858) 465-5400
  • (909) 316-5400
  • (909) 324-5400
  • (914) 344-5400
  • (925) 291-5400
  • (928) 482-5400
  • (954) 737-5400

Messages may also be sent from other GCI-approved numbers or short codes as new services are introduced.


SMS Commands

You can reply to most GCI text messages using the following commands:


STOP

Reply STOP to unsubscribe from future text messages from that messaging program. This may include important account information such as bill availability, information about service outages, autopay notifications, credit card expiration notices, password reset requests, and more.

After opting out, you may receive a confirmation message verifying that your request has been processed.


START

If you previously opted out, reply START to begin receiving messages again from that messaging program.


HELP

Reply HELP for assistance or additional information.

You can also visit the GCI support hub for help.


Message and Data Rates

Message and data rates may apply.

Message frequency varies depending on your account activity, services, and communication preferences.


Protect Yourself from Fraud

GCI will never ask for your account password, security codes, or full payment card information by text message.

If you receive a suspicious message claiming to be from GCI, do not click any links or provide personal information.

Contact GCI Customer Service directly to verify the message.


Frequently Asked Questions

Why am I receiving text messages from different GCI phone numbers?

GCI uses multiple phone numbers and messaging platforms to send account notifications, service updates, and other communications.

How do I stop receiving GCI text messages?

Reply STOP to the message you received. If you participate in multiple GCI messaging programs, you may need to opt out of each program separately.

I replied STOP by mistake. How do I rejoin?

Reply START to the same number or follow the opt-in instructions provided in the original message.