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AK-Fi Work Support

Everything you need to get started and stay connected with AK-Fi Work

AK-Fi Work, powered by Plume, is the first-of-its-kind suite of advanced WiFi and management tools, tailor-made for businesses. Fast, reliable, and secure, AK-Fi Work offers enterprise-grade capabilities in an easy-to-use and no- to low-cost package.

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Getting started


Setting up AK-Fi Work

What does the AK-Fi Work app do?

What is the difference between AK-Fi Work and other WiFi solutions?

Where should I place my Pods?

Setting Up Your Mobile App and Network

Cable Modem Getting Started Guide (PDF)

Fiber Modem Getting Started Guide (PDF)

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How to

How to run a speed test on AK-Fi

Assigning a static IP address to devices on your network

How to configure your network to use a static IP

Connecting 2.4 GHz-only IoT devices

Connecting a Sonos device to your network

Enabling adblocking for Apple devices

Applying Shield settings at the network level

Setting up port forwarding

Setting up UPnP

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General support


Where should I place my Pods?

Which Access Zone should be used for my devices?

Access Zones

Managing the Employee Zone

Managing the Guest Zone

Managing the Secure Zone

Advanced Settings overview

Online Protection and adblocking

Online Protection and VPNs

Additional Pod placement tips

Resolving Pod connection issues

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We're all in on Alaska

Rooted here. Investing here. Supporting our neighbors.

AK Love: Our Impact
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