Approved Customer-Owned Modems

If cable modem service is available in your location, GCI will supply you a cable modem. We have thoroughly tested these devices for our network and supporting systems to ensure secure, reliable service at the highest possible data rates, and, if possible, to provide you with information about your usage. While GCI does not prohibit the use of any specific cable modems on its network, customer-provided cable modems may require GCI pre-certification. This process is necessary to ensure network security and to facilitate network management, service provisioning, and the availability of usage information. Any customer wishing to attach a non-GCI-certified modem to GCI’s network should send an inquiry to support@gci.net, and will be required to pay a fee for this certification process. Any Customer Equipment submitted for certification must, at a minimum, be DOCSIS 3.1, approved by the FCC and also be CableLabs DOCSIS certified.

Below is the current list of modems certified for use on GCI’s network.  GCI cannot guarantee that this equipment will work with our Service.  We may not be able to support or troubleshoot this equipment and will not be responsible for the ongoing maintenance of any equipment that we did not provide to you.

 

Current modems:

  • Hitron CODA 4582 - WiFi Gateway
  • Hitron CODA 45
  • Hitron CODA 35

 

Older modems include:

  • Arris CM820A
  • Hitron CDA3-25
  • Hitron CDA3-35
  • Hitron CDA 3-45

If you have a modem that is on the Older Modem list, please call us at 800-800-4800 to upgrade to a newer model.

 

For more information, please contact Customer Service at 800-800-4800.

 

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