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LIFELINE CRITICAL INFORMATION

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FAQ

LIFELINE FAQ

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$1 A MONTH

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ALREADY ENROLLED?

To keep your service, you’ll need to recertify each year.
Important Notification Regarding Recertification:
The federal government requires every Lifeline customer to recertify their eligibility each year to maintain Lifeline service. This is an effort to eliminate and reduce fraud and abuse in the program. If you are no longer eligible for Lifeline service, you must report this change in eligibility status to GCI within 30 days.

GCI will contact each Lifeline customer in every year to formally complete this recertification. GCI is required by law to disconnect Lifeline service for customers who do not recertify.

Program Overview
Lifeline is a government benefit program that enables qualified low-income consumers to receive discounted service on either a wireless or landline phone. However, qualifying consumers may only obtain one Lifeline benefit per “household.” You cannot transfer your Lifeline service to any other person.

For purpose of the Lifeline Program, a household is defined as “any individual or group of individuals who live together at the same address and share income and expenses as an economic unit.” A violation of the one-per-household limitation constitutes a violation of the Federal Communications Commission’s regulations governing the Lifeline Program and will result in the customer’s de-enrollment from the program.

GCI does not charge an initial installation or activation fee. These calling plans include the required “supported services” defined in state regulation at 3 AAC 53.499(13).

Only “eligible” consumers qualify for the Lifeline benefit.

Availability
Find out if GCI Wireless or Local Lifeline services are available in your area. Click on the first letter of your city or community.

Eligibility
Only eligible consumers may enroll in the program. To qualify for Lifeline service, an applicant may be eligible via Income or Program Eligibility.

Eligibility
Only eligible consumers may enroll in the program. To qualify for Lifeline service, an applicant may be eligible via Income or Program Eligibility.

Income Eligibility
To qualify on the basis of income, the applicant’s annual household income must be at or below 135% of the applicable federal poverty guidelines for Alaska for a household of that size.

Size of household Maximum
Household
Income
1 $20,331
2 $27,392
3 $34,452
4 $41,513
5 $48,573
6 $55,634
7 $62,694
8 $69,755
For each additional person add $7,061
The applicant must provide proof of income eligibility that meets the household income criteria for Alaska. Proof of “household” income must be documented in one of the following forms:

Last year’s state, federal or Tribal tax return

A current income statement from an employer or paycheck stub

A statement of benefits from the U.S. Social Security Admin.

A statement of benefits from the U.S. Dept. of Veterans Affairs

A retirement or pension statement of benefits

An unemployment or worker’s compensation statement of benefits

A federal or tribal notice of letter of participation in general assistance

A divorce decree or child support award

Any other official document containing income information.

 
If the documentation presented does not cover a full year, such as current pay stubs, the documentation must cover at least three consecutive months within the previous twelve months.

 

Program Eligibility
To qualify on the basis of program eligibility, the applicant must provide proof of participation in one of the following authorized public assistance programs:

 

Food/Health
 
  • Food Stamps (Alaska Quest Card)
  • Medicaid
General Assistance
 
  • Bureau of Indian Affairs (BIA) General Assistance
  • Supplemental Security Income (SSI)
Children and Seniors
 
  • Head Start Program (if you qualify under income criteria)
Housing/Home Energy
 
  • Federal Public Housing Assistance (Section 8)
 
PLEASE NOTE: Proof of program participation must be submitted with any application for Lifeline Service based on participation in one of these programs. Acceptable documentation includes: (I) current or prior year’s statement of benefits from a qualifying program; (II) a notice or letter of participation in a qualifying program; (III) program participation documents; or (IV) another official document demonstrating that the customer, one or more of the customers’ dependents or the customer’s household receives benefits from a qualifying assistance program. To apply for Lifeline service, customers must complete a Lifeline application form and present the required documentation discussed above. Applications are available at any of GCI’s retail stores, or prospective customers may call Customer Service at 1-800-800-4800.

 

MAKING A FALSE STATEMENT TO OBTAIN LIFELINE BENEFITS IS A PUNISHABLE OFFENSE
Consumers must fully understand that if they make false statements in order to obtain Lifeline service they can be punished by fine or imprisonment or can be barred from the Lifeline Program.

 

LIFELINE SERVICE IS NON-TRANSFERABLE
Lifeline service cannot be transferred or conveyed to any other person. If someone else wants Lifeline service, he/she must independently apply and qualify on his/her own.