Firstly, thank you for making the transition to Yukon TV with us. This journey has been difficult for some, and in those cases we apologize for falling short of your — and our own — expectations. If you've been having challenges, you've come to the right place. This page is designed to provide support, answers, and resolutions to improve your Yukon TV experience.
YUKON TV PERFORMANCE
There were several contributing factors that led to the initial underperformance of Yukon TV. When the pandemic hit, Alaskans turned to us with increased bandwidth needs, and to provide that level of connectivity, we needed to free up space on our own network that was being taken up by our traditional cable TV service. To quickly make room, we introduced Yukon TV on an accelerated timeline and ultimately delivered a product that we later realized was not ready for large-scale use.
As a way of saying thank you for sticking with us as we worked to stabilize the platform, Yukon TV was provided at no charge at the end of 2021. Since then, major improvements have been made and we will continue to iron out any remaining bugs that cause problems. See a full list of known issues and bug fixes.