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Welcome to Yukon TV
Get support, gain knowledge, and keep up with the latest Yukon TV news.

Firstly, thank you for making the transition to Yukon TV with us. This journey has been difficult for some, and in those cases we apologize for falling short of your — and our own — expectations. If you've been having challenges, you've come to the right place. This page is designed to provide support, answers, and resolutions to improve your Yukon TV experience.


YUKON TV PERFORMANCE

There were several contributing factors that led to the initial underperformance of Yukon TV. When the pandemic hit, Alaskans turned to us with increased bandwidth needs, and to provide that level of connectivity, we needed to free up space on our own network that was being taken up by our traditional cable TV service. To quickly make room, we introduced Yukon TV on an accelerated timeline and ultimately delivered a product that we later realized was not ready for large-scale use.

As a way of saying thank you for sticking with us as we worked to stabilize the platform, Yukon TV was provided at no charge at the end of 2021. Since then, major improvements have been made and we will continue to iron out any remaining bugs that cause problems. See a full list of known issues and bug fixes.

A message from GCI leadership about Yukon TV

 

Yukon TV Application Updates

We believe our customers should have visibility into the progress and improvements that are taking place with Yukon TV. Review a full list of known issues and their expected resolution timeframes.

Step-by-Step Guide to Yukon TV

Check out our in-depth guide that covers the unique remote control functions and app navigation instructions for each of the most popular Yukon TV devices. Learn everything from the basics to remote control shortcuts.

Yukon TV 101: Streaming for Newbies

Need a little more help getting going on Yukon TV? No worries, we have tons of resources ready to turn you into a pro!

Want to provide feedback on your Yukon TV experience? Complete the survey ➔