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Welcome To GCI TV Support

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Support Articles

Introducing OnePass. A smarter way to enjoy it all.

Now find every episode of any show you want to watch – in seconds, no matter where it comes from.


Accessing VUDU through TiVo Central

Use VUDU to watch your favorite movies and TV series right from TiVo


How do I order Pay-Per-View movies or events?

GCI Pay-Per-View ordering instructions.


Netflix on GCI TV powered by TiVo

GCI TV powered by TiVo customers no longer need to connect a computer or laptop to the TV to enjoy Netflix on the big screen. Activate your Netflix subscription...


How to use Pandora® with GCI TV powered by TiVo

Pandora® is a free service that lets you create custom Internet radio stations personalized just for you, playing only the music you love and now on your GCI...


GCI TV powered by TiVo: Opera TV Store

Opera TV Store is a new FREE feature available on GCI TV powered by TiVo. Discover a whole new world on entertainment with Opera TV, an interactive TV applicati...


Integrated Search

GCI TV offers viewers over a thousand hours of entertainment! Search by movie name, show title, episode title, show description, or directors name. On GCI TV se...


How do I record shows/series with a DVR?

The on-screen interactive guide (guide) shows TV listings and sets recordings.


How does Video On Demand (VOD) work?

GCI channel 777 - access to thousands of hours of programming at your fingertips.


How to Use Thumbs Up & Thumbs Down Buttons


Watch YouTube™ on GCI TV powered by TiVo

Now you can browse and view YouTube™ videos from the comfort of your couch!


Watch your favorites with TiVo Stream on your Android or iOS devices!

With the free TiVo app, you can now stream live from your DVR directly to your Android device.


Shop by Remote on the Home Shopping Network (HSN) with TiVo

With GCI TV powered by TiVo, you NOW can shop HSN from the comfort of your couch! Don’t wait in line and avoid crowds with TiVo. Shopping has never been made ...


TiVo Central Shortcuts

Here is some convenient ways to save the time spent searching for folders or trying to access your favorite shows. When you’re at the TiVo Central screen, the...


TiVo App

The GCI TV powered by TiVo App gives you instant access to your TiVo from your smartphone and tablet devices. Keep your TiVo DVR at your fingertips at all times...


Customize Your TiVo Collections

TiVo Collections feature highlights the best that TV and the web have to offer - grouped into fresh, fun and up-to-date categories.


GCI GO FAQs


GCI GO Available Devices & Channels


Support Articles

How do I order Pay-Per-View movies or events?

GCI Pay-Per-View ordering instructions.


Ordering VOD with TiVo


Search for Shows!

GCI offers TV shows, movies and video on-demand. Find the shows you want to watch on GCI Go or TiVo.


How do I set parental controls for my TV?

Control what is accessed on your cable TV.


It’s time to start streaming – TiVo Stream

TiVo Stream allows you to take your shows on the road, anywhere anytime! To stream or download shows from your TiVo Premiere series DVR, you’ll need the lates...


Any show. Any room. Any TV.

Family photos, books, or even just clean ‘space’ – you’ll have more room on your shelf for all of the things you love thanks to the mini size of TiVo Mi...


TiVo Parental Controls

Want to set Parental Controls on your TiVo? Pay-Per-View (PPV) and Video On Demand (VOD) can have purchase locks, so movies or TV programming can’t be ordered...


Channel Settings with TiVo

To view channels and PPV events on GCI TV powered by TiVo, the channel must be enabled in Settings.


How do I program my TV Remote Control?

Setup and device codes for GCI remotes


GCI TV Classifieds Explained

An extensive list of FAQs regarding submitting Cable TV Classified Ads.


How do I connect my cable box?

Self-install instructions for DCT and DVRs


Helpful Articles

How do I read my bill?

Informational and video to explain the GCI invoice.


What is CPNI?

Definition of the CPNI.


Passwords

It’s hard to remember all those different passwords! Here are some tips to create unique passwords that are easy for you to remember, but hard for others to g...


How do I make a payment?

Many easy payment options.


MyGCI Forgotten Password or Username

Information on how to reset your MyGCI password or username


Netflix Viewing and Data Usage

GCI and Netflix. Learn how viewing programming impacts data usage. Adjust your quality settings to manage data usage and cost.


What Is a MyGCI Profile?

An online tool for GCI customers to view some details of their GCI services.


How do I Create/Edit a MyGCI Profile?

Easy steps to create/edit a MyGCI Profile.