Set up FastPhone SelfCare

October 1, 2020

SelfCare lets you manage your account plan online, view usage, make payments, add data, redeem a FastPhone PIN card, and more. 

 

Create a SelfCare account

 

Don’t have a login yet? Follow these easy steps to sign up today. Your FastPhone accounts and services will automatically be associated with your new SelfCare profile.

 

1. Create a new SelfCare account

 

Navigate to www.gci.com/fastphone/selfcare.

 

Under ‘New to FastPhone?’, click the ‘Create Account’ button to view the signup screen.

 

2. Create your login

Enter your FastPhone number and create your desired username. Then click and hold the ‘Slide to Continue’ arrow to reach the account setup screen.

 

 

3. Activate your account

 

A one-time PIN will be sent by text message to the FastPhone assigned to the telephone number or email address on the account. Look under 'Notification Preferences' on the SelfCare account to determine how you will receive the one-time PIN.

SelfCare Email Example

Note: You must have access to the phone or the email address to retrieve this PIN after it is sent.

 

You will need to enter the one-time PIN along with additional account setup information to complete the SelfCare account creation:

  • New password: Enter your desired account password 
  • Re-enter new password: Re-enter your desired account password

Click 'Submit.'

 

 

Manage your SelfCare account

 

Congrats! You created your SelfCare account and have the ability to manage your plan with ease online.

 

1. SelfCare homepage

 

From the home screen, you are able to select several options that will assist you in managing your account.

 

 

2. Add funds

 

SelfCare Funds Home Page

The ‘Add Funds’ will display your current account balance and plan subscription expiration date. 

 

There are four ways to add funds:

 

Add funds with a credit card

SelfCare Add Funds with Credit Card

  • Make a one-time payment towards your wallet balance. This will require you to have a saved card on file.

 

Manage saved cards

SelfCare Manage Saved Cards Page

  • Save a credit card to your SelfCare account. To turn autopay on or off you will need to click on your preferred autopay status. (In the example below, Autopay is ON.) You can update the card on file or remove a card by clicking on the appropriate image under ‘Manage my Saved Cards’.

 

Redeem voucher

SelfCare Redeem Voucher Page

  • Enter the voucher PIN number and select ‘Redeem Voucher’ to add it to your account.

 

Add funds using other methods

 

  • This option will provide you with the Call Center phone number to add funds to your account through a customer service agent.

 

A confirmation screen will appear in green that confirms your payment went through successfully!

 
 

 

3. Change plan

 

SelfCare Talk and Text Plan Page

The ‘Change Plan’ option will display the service plans that are available to you.

  • Select ‘Change My Plan’
  • Select the plan subscription that you wish to purchase
  • Click ‘Purchase’ under the Plan Details to confirm your plan purchase

Note: You must have a credit card saved on file.

 

 

4. Purchase data

 

SelfCare Purchase Additional Data Page

You can manage your data online using this option. Here is how to add additional data to your plan:

  • Select ‘Purchase Add-On Data’
  • Select the data bucket you wish to purchase
  • Click ‘Purchase’ under the Confirmation screen to confirm your order

Note: You must have a credit card saved on file.

 

 

5. Manage account

 

It is easier than ever to update your account information online and avoid call wait times. You can manage all of your information related to GCI SelfCare online. 

 

Account information

 

  • Includes account number, phone number and username.

 

Customer and contact information

 

  • Change your notification preference to email, text, or both.

 

Password management

 

  • Change your SelfCare portal password.