TiVo Support Information

August 2, 2016

GCI TV powered by TiVo is similar to the retail TiVo system, but with GCI you receive options for GCI’s VOD, Pay Per View, free installation and there’s no equipment to buy!

GCI TV powered by TiVo is available in Anchorage, Barrow, Chugiak, Cordova, Eagle River, Eielson AFB, Fairbanks, Fort Wainwright, Girdwood, Homer, JBER, Juneau, Kenai, Ketchikan, Kodiak, Nome, North Pole, Mat-Su, Palmer, Petersburg, Seward, Sitka, Soldotna, Valdez, Wasilla, & Wrangell.

YouTube Videos

TiVo has YouTube videos describing some of the main features of TiVo.  Please note that the videos reference the retail TiVo service, there are some sections which do not apply to GCI TV’s powered by TiVo service. Click on the video title you would like to view.

  • Basic DVR Functions
    • Disregard the section labeled “CableCARD”, your GCI device already contains a CableCARD
  • Advanced DVR Functions
    • Disregard the section labeled “Antenna Friendly”, your GCI TiVo will connect via GCI video network
  • Web Features
    • GCI TV powered by TiVo does not have access to Hulu Plus, or Rhapsody Music Service.  It does have GCI Video On Demand, Pay Per View, and possible access to the Music Channels.
    • Please be aware when using the Web Features described in this short video, you will be connecting to the Internet and using your Internet usage. If you exceed your data usage, additional charges may be incurred.
    • The reference to TiVo.com is a good reference site, however you will not manage your billing account with TiVo, please contact GCI Customer Service if you have account questions. If you need assistance please contact GCI Technical Support, which is open 24/7, 365 days a year.
  • TiVo App iPad
    • A similar app is with same functionality is available for Android devices from the Google Play Store or Amazon for Kindle Fire.

Common Support articles, issues

TiVo has a lot of great troubleshooting information on their support site at http://support.tivo.com. If you need further assistance, please contact GCI Technical Support.

Issue


Parental Controls Found in Settings & Messages, this feature enables you to specify which TV and movie ratings will require a four-digit access code.
VOD access and setup
GCI VOD -Please Call GCI Technical Support       1-800-800-4800

HDMI HDCP issue -Viewing not permitted
 Message: TiVo box is displaying “Viewing is not Permitted” – Call GCI
Other TiVo issues Visit http://support.tivo.com