September 3, 2025
Stay informed with the latest updates and FAQs about the ongoing fiber break affecting Northwestern Alaska.
Service Fully Restored
We’re pleased to share that internet and mobile service in impacted communities has been fully restored to pre-break levels. Our connectivity partner, Quintillion Networks, has completed repairs to their subsea fiber line, and GCI’s technical teams have confirmed that services are now stable.
Service Credits Ending September 20
As a reminder, now that service has stabilized, GCI will discontinue service credits as of September 20.
- No action is needed—credits will continue to be applied automatically through that date.
- Credits may be prorated based on your service experience.
- Please continue to pay your bill in full; credits will appear on future statements.
Thank You
We sincerely apologize for the inconvenience this outage may have caused and are deeply grateful for your patience, understanding, and continued trust in GCI. We’re proud to serve your community and remain committed to delivering reliable service and support.