MyGCI Profile FAQ

October 7, 2016

How do I create/edit a MyGCI profile?

You can create your MyGCI profile in five easy steps, see this support article for full details.

How do I link someone else to MyGCI profile?

Whether or not you can link someone else – like a family member or roommate – to your GCI account depends largely on your status, see this support article for full details.

Is there a limit on how many family members or roommates I can add? 

Yes. You can add up to ten family members or roommates. To add a family member or roommate, visit the Create myGCI Profile tool.

What do I do if I forgot MyGCI username and/or password?

To retrieve your MyGCI username, visit the Retrieve Username tool and type in the email address you used when you created your MyGCI profile. You’ll receive an email with the username you initially signed up with.

To retrieve your MyGCI password, visit the Reset Password tool and type in your MyGCI username. You’ll receive an email with instructions for changing your password.

If you can’t remember the email address you originally signed up with, please reach out to our customer service team at (800) 800-4800.

I have a new email address. How do I update the email linked to MyGCI profile?

To update the email address linked to your MyGCI profile, start by signing in to your MyGCI profile.

Immediately under the top of Your Profile Summary, you’ll see the Edit Profile option.

Click on Edit Profile, then enter your new contact email, confirm your email by entering it a second time, then hit the Update Profile button.

MyGCI profile username and password won’t work. What do I do now? 

If you’ve retrieved your MyGCI username and have changed your password and you’re still not able to access your MyGCI profile, give our Customer Service team a call at (800) 800-4800.