Network Management Help

September 20, 2022

In this article:

 

How do I add or remove a person?

Adding a Person

  1. From the People screen, tap on New person.
  2. Add a photo using the +, enter the Person name and tap the green checkmark to save. The person will be added to the list of people.
  3. Tap , then Edit Assigned Devices
  4. The devices you select will apply the rules set in the previous step to those devices and allow you to monitor and manage the person's Internet usage.
  5. Once all devices have been selected, tap the green checkmark to save. 

Removing a Person 

  1. From the People screen, tap  the in the top right-hand corner.
  2. Tap on Remove person, which will remove the profile and historical data consumption information for that person. All previously assigned devices for that person will now be unassigned. 

 

How do I approve (unblock) a website? 

  1. From the Menu option, tap on Guard, then Manage Security Events.  
  2. Go to Approve tab and tap on Approve
  3. Choosing Approve Website allows you to enter the URL of domain, while Approve IP Address allows you to enter the server IP address. 
  4. Enter the URL or IP address and tap on Approve to save. Please note that the full domain name is required. For example; make sure to write "youtube.com" instead of "youtube". 

 

How do I schedule or turn on an Internet Freeze? 

  1. From the Home Screen, tap on Devices
  2. Select the device in the app to access the device details page. 
  3. Tap on Schedule Internet Freeze
  4. Choose from the different options available then tap Set Internet Freeze.  

 

How do I view my network speeds?

  1. From the home screen, tap on the gateway image. 
  2. Tap on Check Speed Now. This will trigger a speed test off of your gateway and provide you with the latest results.