LIFELINE CRITICAL INFORMATION

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FAQ

LIFELINE FAQ

LifelineCriticalMoose

$1 A MONTH

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ALREADY ENROLLED?

To keep your service, you’ll need to reverify each year.

Important Notification Regarding Reverification

Lifeline Reverification

Subscribers will receive a letter from USAC requesting the documentation needed to reverify their eligibility in Lifeline. The letter will provide details on what documentation is needed and how they can submit it to USAC. They will be required to submit documentation within 60 days.

Subscribers could be asked to reverify any or all of the following:

  • Proof of eligibility
  • Proof of social security number
  • Proof of date of birth
  • Lifeline application form
  • Proof of emancipated status
  • One-per-household worksheet
  • Proof of valid address

Send requested by mail to:

USAC Lifeline Support Center
PO BOX 7081
London, KY 40742

Alternatively, you can take your documentation to a GCI retail store and we will mail your information for you.


Call with questions about reverification:

907-770-3022 to speak to a GCI lifeline representative OR
800-234-9473 Monday through Sunday 9am to 9pm (ET) to speak to a USAC representative

 

Reverification vs Recertification

Reverification is a one time process to confirm that all existing Lifeline subscribers meet the National Verifier's eligibility standards. Reverification will reset a subscriber’s anniversary date. Subscribers will be recertified one year after the date that they are successfully reverified.

Recertification is an annual requirement for Lifeline subscribers and is separate from reverification (one-time National Verifier process). This process is conducted to ensure that active Lifeline subscribers are still eligible for the Lifeline benefit.
 

Program Overview

Lifeline is a government benefit program that enables qualified low-income consumers to receive discounted service on either a wireless or landline phone. However, qualifying consumers may only obtain one Lifeline benefit per “household.” You cannot transfer your Lifeline service to any other person.

For purpose of the Lifeline Program, a household is defined as “any individual or group of individuals who live together at the same address and share income and expenses as an economic unit.” A violation of the one-per-household limitation constitutes a violation of the Federal Communications Commission’s regulations governing the Lifeline Program and will result in the customer’s de-enrollment from the program.

GCI does not charge an initial installation or activation fee. These calling plans include the required “supported services” defined in state regulation at 3 AAC 53.499(13).

Only “eligible” consumers qualify for the Lifeline benefit.  

Mobile Lifeline service includes unlimited Nationwide minutes per month. Lifeline Wireline service includes unlimited local calling only.  

With Mobile Lifeline service, you get unlimited Nationwide Long Distance minutes to call anywhere in Alaska on GCI’s network to the lower 49. Long Distance for Wireline is not included, and service prices are as follows:

Directory Assistance calls: $1.50 each

In-State Long Distance calls: $0.10 per/minute

Out of State Long Distance calls: $0.14 per/minute

Availability

Find out if GCI Wireless or Local Lifeline services are available in your area.

Eligibility

Only eligible consumers may enroll in the program. To qualify for Lifeline service, an applicant may be eligible via Income or Program Eligibility. 

Income Eligibility

To qualify on the basis of income, the applicant’s annual household income must be at or below 135% of the applicable federal poverty guidelines for Alaska for a household of that size.

Size of household Maximum
Household
Income
1 $21,060
2 $28,526
3 $35,991
4 $43,457
5 $50,922
6 $58,388
7 $65,853
8 $73,319
For each additional person add $7,466

Income guidelines as of 02/06/2019

The applicant must provide proof of income eligibility that meets the household income criteria for Alaska. Proof of “household” income must be documented in one of the following forms:

Last year’s state, federal or Tribal tax return

A current income statement from an employer or paycheck stub

A statement of benefits from the U.S. Social Security Admin.

A statement of benefits from the U.S. Dept. of Veterans Affairs

A retirement or pension statement of benefits

An unemployment or worker’s compensation statement of benefits

A federal or tribal notice of letter of participation in general assistance

A divorce decree or child support award

Any other official document containing income information.

If the documentation presented does not cover a full year, such as current pay stubs, the documentation must cover at least three consecutive months within the previous twelve months.

Program Eligibility

To qualify on the basis of program eligibility, the applicant must provide proof of participation in one of the following authorized public assistance programs: 

Food/Health 

  • Food Stamps
  • Medicaid

General Assistance 

  • Bureau of Indian Affairs (BIA) General Assistance
  • Supplemental Security Income (SSI)

Children and Seniors 

  • Head Start Program (if you qualify under income criteria)

Housing/Home Energy 

  • Federal Public Housing Assistance (Section 8) 

PLEASE NOTE: Proof of program participation for Lifeline Service based on participation in one of these programs. Acceptable documentation includes: (I) current or prior year’s statement of benefits from a qualifying program; (II) a notice or letter of participation in a qualifying program; (III) program participation documents; or (IV) another official document demonstrating that the customer, one or more of the customers’ dependents or the customer’s household receives benefits from a qualifying assistance program. All documentation must provide a date of service. To apply for Lifeline service, customers must complete a Lifeline application form and present the required documentation discussed above. Applications are available at any of GCI’s retail stores, or prospective customers may call Customer Service at 1-800-800-4800. 

MAKING A FALSE STATEMENT TO OBTAIN LIFELINE BENEFITS IS A PUNISHABLE OFFENSE

Consumers must fully understand that if they make false statements in order to obtain Lifeline service they can be punished by fine or imprisonment or can be barred from the Lifeline Program. 

LIFELINE SERVICE IS NON-TRANSFERABLE

Lifeline service cannot be transferred or conveyed to any other person. If someone else wants Lifeline service, he/she must independently apply and qualify on his/her own.