Neighborhood Node Upgrade Project

Planned service outages may impact some customers while we complete this network maintenance project.

Project Schedule
GCI internet, TV, and landline phone services — including 911 calls from landlines — may be temporarily unavailable. Here's a quick look at what's happening:

What?

As part of our commitment to providing the best internet experience, we must perform network maintenance, which will result in service interruptions.

When?

Affected customers will receive multiple notifications at least 30 days before the maintenance, including emails and door hangers.

Where?

This project requires work in many neighborhoods. Check the project schedule for details.

Why?

We must upgrade and maintain our network to deliver the industry-best speeds and bandwidth our cutomers know and expect.
Even though we must do this work to keep our network running smoothly, we apologize for the challenges it may temporarily create for those impacted. Thank you for your understanding.
Project Schedule

Frequently Asked Questions

Services may go up and down a few times within the maintenance window, depending on how close your address is to the main work area. Our technicians will make every effort to minimize the interruption and to get services back up as quickly as possible. 
To ensure our communications reach you, verify that all your contact information is up to date in your MyGCI account. To do this, log into your MyGCI account, go to Users, select your name, and choose Manage Profile. Then navigate to Profile Settings and Notification Preferences. Customers in affected areas will receive updates by letter, email, and door hangers. 
 
This maintenance will affect GCI internet, TV, and landline phone services, including 911 calls from landlines. GCI mobile service will not be impacted. 
No, this won't affect your mobile service. Mobile phones will function normally, including being able to dial 911.

If you find that your GCI cable modem has not reconnected, it may require a power cycle to bring it back online. You can do this in three easy steps:

  1. Unplug the power cord from the wall outlet
  2. Wait ten seconds
  3. Plug the power cord back into the wall outlet

If your internet service is still down after power cycling and you are using a separate wireless router, please power cycle your wireless router by following the manufacturer’s instructions.

If you have a GCI landline phone that doesn’t reconnect after this work, it may require a power cycle to bring it back online. You can do this in three easy steps:

  1. Unplug the power cord on the EMTA (the GCI-issued phone interface device) from the wall outlet
  2. Disconnect the attached battery, and wait ten seconds
  3. After ten seconds, reconnect the battery and plug the power cord back into the wall outlet
Residential customers can call 1-800-800-4800. Business customers can call 1-800-800-7754.

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