Our response to COVID-19 We’re committed to keeping Alaskans connected

GCI knows that keeping in touch with family, friends, and colleagues means everything right now. That’s why we're pulling together special offers, resources, and extra customer support – and help you get closer to the people that matter most. 

 

Complimentary services_S

Complimentary services

Keep in touch with friends, family, and neighbors with complimentary services and special savings. It's our way of helping to keep Alaskans connected.

Keep your family closer to the entertainment they love, on us.

Get your complimentary device now

Stay connected to everyone and everything you love with Alaska’s fastest internet.

Connect for one month, on us

Try the mobile network built by Alaskans for Alaskans and we'll cover your first month.

Get one month, on us

We'll cover the first $200 on iPad when you sign up for any GCI mobile plan.

Get $200 off iPad

We've partnered with select Alaska school districts to ensure students have access to education content.

Learn more about our school district partnerships

Safety measures_S

Our Safety Measures

We're doing all we can to continue safely serving you.

Here’s what you can expect during a typical installation:

GCI Technician Installation
The technician will complete most of the installation from outside your home. Installation activities will be limited to the activation of existing service or a single outlet to provide new services. A follow up appointment can be scheduled after normal operations have been restored if additional work is required.

Once the technician arrives at your address they will call you from outside your home to provide you with the steps necessary for a safe and speedy installation as well as answer any questions you may have regarding the process.

Your technician will be equipped with personal protective equipment including a CDC approved face mask and gloves. The technician will maintain adequate social distancing throughout the installation process.

By following these guidelines GCI will deliver a safe and speedy in-home installation with the same great customer service you expect.

Customer Self Installation
When you add new internet service or update your modem, you'll be asked to be asked to receive your new modem through the mail or to go to a GCI store to pick up your equipment. Once you have your equipment, the box will include easy step-by-step instructions for install. We find that most customers can complete their self installs in just 10-15 minutes.

Internet Self Install Guide

GCI employees are deep cleaning our stores, including more frequent disinfection of display technology and wiping down door handles, counters, and cash registers.

GCI employees will be wearing a mask at all times.

We have placed additional emphasis on the importance of hand washing with emails and increased signage.

We are limiting the total occupancy allowed in each store at a time.

Employees are following CDC recommendations and staying home when sick and after traveling to high-risk areas. Any employee who is sick is sent home.

To provide each of our Alaska neighbors the safest store experience possible, we ask our customers to use these guidelines:

  • Do not come into the store if you or others in your home are feeling ill.
  • Please keep your mask on at all times.
  • Stay 6 feet away from others.

Simply want to make a payment?

  • Credit card payments can be made by phone at 1-800-800-4800 or online at my.gci.com

We can do nearly anything you can do in store, over the phone! We can mail you new phones, Wi-Fi modems, or whatever else you need - no store visit necessary. Just give us a call at 1-800-800-4800 to get started and we'll have the tech you need delivered right to your door.

Service and support_S

Service and Support

We have the answers you need from paying your bill to self-installing your service. Use our at-the-ready resources below or connect with us via chat or phone.

All of our stores are open with increased safety precautions.

See stores near you

If your retail store is closed, you can still pay your bill by mail, by phone or online with MyGCI.

Pay with MyGCI
Learn more about bill pay options

Use these handy guides to help you get your internet and TV service up-and-running.

Connecting your Internet service
Connecting your TV service

Troubleshoot your specific mobile phone or tablet with our custom resource.

Get answers now

Our pledge_S

Our pledge to you

From ensuring uninterrupted service to protecting Alaskans with dedicated safety measures, we’re putting your needs above all.

We have joined other carriers across the nation in signing the Keep Americans Connected Pledge, helping ensure our customers stay connected during this critical time.

GCI pledges for the next 60 days to:

  • Not terminate service to any residential or small business customers because of their inability to pay their bills due to COVID-19.
  • Waive late fees any residential or small business customers incur because of their economic circumstances due to COVID-19
  • Open our Wi-Fi hotspots to any American who needs them.

If your ability to pay is impacted by this pandemic, please contact us so we can work with you individually to waive late fees and avoid suspended service.

As an Alaska-born-and-raised company serving communities across the state for more than 40 years, nothing is more important to us at GCI than the health and well-being of our employees and customers. GCI knows how important it is for you to stay connected, and that’s important to us, too!

GCI has a dedicated COVID-19 response team that includes company leadership representing all critical functions. This team supports GCI’s ongoing assessment of and response to the evolving coronavirus situation, following guidelines set forth by the Centers for Disease Control and Prevention, other health authorities and government officials.

Get answers to your mobile questions

Browse our resources and get answers to everything mobile at your fingertips.

Get answers to your internet questions

From setting up a router to creating a safe and secure password, we have you covered.

Get answers to your TV questions

Learn how to set up TiVo. Find your faves. Install your cable box. And more.

Get answers to your local/long Distance questions

Understand your phone features and additional services.

To help you with your planning related to COVID-19, we want you to know that we are here for you and able to assist with changing technology needs that may arise. These could include:

  • Providing information to improve the experience of your remote workforce.
  • Evaluating your network to ensure it will sustain a significant percentage of your employees working from home and using a VPN to access critical files.
  • Assessing your bandwidth and usage to identify if you are prepared to support increased use of teleconferencing or video teleconferencing.

Please reach out to your account manager with any questions you have related to technology preparedness for this critical situation. You can also reach out directly to our business leadership team at gcibleadership@gci.com and they will connect you to the right team member.

Have additional questions? We’re standing by.

Connect with us and we’ll get you the answers you need to all things GCI.