UNIFIED COMMUNICATIONS

Optimize how your team communicates

Your customers and employees want to be able to reach you whenever the need arises, via voice, video, instant messaging, mobile or your contact center. With the right collaboration tools, you are available no matter where you are - in the building next door, a taxi downtown, or a hotel thousands of miles away. Whether you need to use instant messenger, video, voicemail, or phones, we will work with you to determine the features and functionality you desire, within your budget. We'll develop a personalized solution as well as implement everything, conduct training, and continue to support your team through the process. Our customized services will allow you to collaborate with your team and customers seamlessly. 

Once we learn about your specific needs we will put together a cost benefits analysis and then work with you to create a customized solution for your business. Here are just some of the solutions we can provide:

  • Collaboration tools - screen sharing and chat
  • Unified messaging
  • Voice over IP
  • IP based call centers
  • Video conferencing including telepresence and streaming video,/li>

Connect with your customers and employees.


We can help with design, implementation and security so you can focus on serving your customers.


Voice

  • IP-based Phone Systems
  • SIP Trunking and Centralization
  • Distributed Solutions and Fault Tolerance
  • Voicemail, including Message Store Integration
  • Migration
  • UCS Servers, Virtualization and Consolidation

Video

  • Telepresence, Streaming, Desktop, and Room-based Video, IM


Instant Messaging

  • Connect with colleagues, customers, and employees around the world or nearby. Instant messaging is a great way to augment your communication initiatives and save costs.

Mobile

  • Communicate and collaborate with colleagues, customers and partners seamlessly whether you are in the office or offsite
  • Voice
  • Video
  • Instant messaging
  • Data

Contact Center

  • Design, set-up, implementation
  • Call recording
  • Work force management so you can make informed staffing decisions, including reporting on how your agents are being utilized, peak buying times, and the best technology needed to assist with their needs.
  • Management and organization of your contact information
  • Instant messaging and email integration