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Our Response to COVID-19

We are committed to keeping Alaska connected.

As an Alaska-born-and-raised company partnering with customers in our state for more than 40 years, nothing is more important to us than the health and well-being of our employees and customers.

 As a community, state, nation, and world, we are facing a situation not experienced in our modern lifetimes. We are well-prepared to provide the services you rely on, and while no one has a clear historical perspective due to the nature of the coronavirus pandemic, GCI has taken steps to serve you through this time.

GCI has taken an interdisciplinary and comprehensive approach, continually adapting our preparedness and business continuity plans to the rapidly evolving COVID-19 pandemic.

  • GCI has established a dedicated COVID-19 response team (CRT) that includes company leadership representing all critical functions. This team supports the organization around the ongoing assessment of, and response to, business risk.
  • We are committed to following the latest guidance from the Centers for Disease Control and Prevention and other local and state public health agencies to help prevent the spread of illness in Alaska.
  • GCI has implemented a series of policies to protect the health and well-being of our employees and customers, including travel restrictions, face-to-face meeting limitations, store closures, and a work-from-home program.
  • We are using technology tools to enhance collaboration and replace face-to-face meetings and to ensure that critical business functions proceed as usual to the greatest extent possible.
  • We continue to monitor for physical and cybersecurity threats and are proactively mitigating those emerging threats.
  • Our CRT is working hard to ensure these policies evolve and stay current in response to the rapidly changing situation at the local, state, and national level.
  • GCI is continuing to test our ability to respond to customer needs and manage our network remotely.

To keep Alaska connected, GCI has put together a variety of options and offers for Alaska households to stay connected online. As we all pull together to help prevent the spread of illness, we know families are spending much more time at home. And connecting online is more important than ever — for your job, schoolwork, or just to stream the series everyone is IMing about at work.

That’s why we have announced some special options for our neighbors — because that’s the Alaska Way.

For current GCI Internet customers: Free internet upgrades until May 31, 2020 →

For households without GCI Internet: Free entry level internet until May 31, 2020 →

We've signed the Keep Americans Connected Pledge

We have joined other carriers across the nation in signing the Keep Americans Connected Pledge, helping ensure our customers stay connected during this critical time.

GCI pledges for the next 60 days to:

• Not terminate service to any small business or residential customers because of their inability to pay their bills due to COVID-19.
• Waive late fees any residential or small business customers incur because of their economic circumstances due to COVID-19
• Open our Wi-Fi hotspots to any American who needs them.

If your ability to pay is impacted by this pandemic, please contact us so we can work with you individually to waive late fees and avoid suspended service.

GCI works every day to provide our business and residential customers timely, quality, and value-based services. While there is no carrier telecommunications network built to allow for every potential user to be online simultaneously, we have carefully designed our networks to have excess capacity, even in high-usage times.

You can find our latest network updates on the GCI Blog.

GCI remains committed to its 2020 nonprofit partnerships through its philanthropic program, GCI Gives. All existing funding commitments for events in Spring of 2020 will remain unchanged in the wake of the current coronavirus pandemic.

During these challenging times, GCI Gives program leaders are actively identifying ways to increase direct funding, in-kind services and products for its Alaska nonprofit partners in the midst of ongoing canceled events, social distancing, and shelter-in-place directives.

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For more than 40 years, GCI has partnered with organizations small and large, to pursue their goals and overcome technological barriers to success. Get in touch to learn about the ways we can help your organization meet its objectives.

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