January 20, 2015
Alaska’s leading telecommunications and entertainment company listens to consumers, provides options to manage monthly broadband bills without contracts
ANCHORAGE, ALASKA – GCI announced today that it is revamping its broadband service with the introduction of new, revolutionary “No Worries” plans, which will provide customers with the capability to control monthly bills and eliminate surprise overage fees.
To further improve customer satisfaction with its service, GCI conducted a series of customer surveys and listening sessions over the past several months. Through this research, GCI found that in addition to the speed options and exceptional value of GCI’s existing plans, customers wanted to have greater control and certainty over their monthly bill.
GCI Senior Vice President and General Manager of Consumer Services Paul Landes noted how the new “No Worries” plans address this customer need: “With these new plans, customers pick a speed and data package combination, and if they need additional data usage customers can chose to add a data bucket. Since customers will make the choice to add a data bucket, there should never be a situation where their monthly bill is a surprise.”
In addition to eliminating billing surprises, GCI continues to provide the best price-value in the state.
Landes continued, “GCI is determined to provide consumers with the best prices in Alaska. For example, our new 50 Mbps plan costs almost $100 less than rates offered by some other companies in Alaska’s largest communities. Also, GCI’s “No Worries” plans do not require a contract or subscription to other services to get the best price available, while other companies in Alaska have those restrictions.”
There are four, easy to understand new plans that address the needs of virtually every type of individual or family:
|Plan Name||Download Speed (Up to)||Price||Included Data||Contract Required||Other Services Required for Best Price|
In the event that a customer consumes the included data in the plan they have subscribed to, the customer has three options to choose from:
- Purchase an additional bucket of data for $10
- Upgrade to a plan that offers more data
- Stay on their current plan until the end of their billing cycle at a more basic level of service
These new broadband plans are available to customers in most markets across the state. More information is available at GCI.com or call 800-800-4800.
GCI is the top provider of voice, data and video services in Alaska, through which consumers can experience entertainment everywhere. GCI is also the leading provider of communications services to enterprise customers, particularly large enterprise customers with complex data networking needs. The Alaska-based company is dedicated to providing the best in communication services, including the state’s largest wireless network, high-speed broadband, digital cable television and local telephone services. The company offers more than 1,200 TurboZone locations statewide to provide customers with more high-speed wireless capabilities. The Alaska-based company continuously supports community efforts, contributing to nonprofit organizations across the state. More information about GCI can be found at www.gci.com.
Shahid Butt, GCI, 907-868-0692, email@example.com