GCI identifies and resolves 911 outages

July 8, 2016

Today GCI and the Federal Communications Commission (FCC) reached a settlement for 911 outages that affected several Alaska communities in 2015 and 2016. 

In response to the outages GCI implemented new procedures and tested its emergency response systems statewide in order to better prevent, detect, and repair 911 outages across Alaska, including the most challenging and remote areas of the state. 

The five outages affected Nenana, Fairbanks North Star Borough, Bethel, Hooper Bay and western Alaska communities.  Each issue is now resolved. 

In addition to implementing new compliance procedures to prevent future outages, GCI is making a civil penalty payment of $2.4 million to the FCC. 

GCI discovered the 911 outages over the past year and proactively disclosed the information to the Federal Communications Commission. 

About GCI

GCI delivers communication and technology services in the consumer and business markets. Headquartered in Alaska with additional locations in the U.S., GCI has delivered services for more than 35 years to some of the most remote communities and in some of the most challenging conditions in North America. Learn more about GCI at www.gci.com.

Media contact

Heather Handyside
hhandyside@gci.com
(907) 301-3481