Our response to COVID-19 We’re committed to keeping Alaskans connected

GCI knows that staying connected is everything — especially now. That’s why all of us at GCI are pulling together to help you stay connected to the things that matter most with special offers, resources and extra customer support during this time.

Complimentary services

We’re going the extra mile to keep you in touch with friends, family and neighbors with free upgrades and services.

We know streaming is what you need right now and we will deliver to your home.

Get your free device now
Stay connected to everyone and everything you love with Alaska’s fastest internet.

Take advantage of this offer now
From educational tools to entertainment favorites, keep your family doing more with this special savings.

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Our pledge to you

From ensuring uninterrupted service to protecting Alaskans with dedicated safety measures, we’re putting your needs above all.

We have joined other carriers across the nation in signing the Keep Americans Connected Pledge, helping ensure our customers stay connected during this critical time.

GCI pledges for the next 60 days to:

  • Not terminate service to any residential or small business customers because of their inability to pay their bills due to COVID-19.
  • Waive late fees any residential or small business customers incur because of their economic circumstances due to COVID-19
  • Open our Wi-Fi hotspots to any American who needs them.

If your ability to pay is impacted by this pandemic, please contact us so we can work with you individually to waive late fees and avoid suspended service.

As an Alaska-born-and-raised company serving communities across the state for more than 40 years, nothing is more important to us at GCI than the health and well-being of our employees and customers. GCI knows how important it is for you to stay connected, and that’s important to us, too!

GCI has a dedicated COVID-19 response team that includes company leadership representing all critical functions. This team supports GCI’s ongoing assessment of and response to the evolving coronavirus situation, following guidelines set forth by the Centers for Disease Control and Prevention, other health authorities and government officials.

Service and Support

We have the answers you need from paying your bill to self-installing your service. Use our at-the-ready resources below or connect with us via chat or phone.

We are temporarily closing many of our retail stores to the public in urban areas and adjusting retail store hours.

See stores near you

If your retail store is closed, you can still pay your bill by mail, by phone or online with MyGCI.

Pay with MyGCI
Learn more about bill pay options

Use these handy guides to help you get your internet and TV service up-and-running.

Connecting your Internet service
Connecting your TV service

Troubleshoot your specific mobile phone or tablet with our custom resource.

Get answers now

Prior Offers No Longer Available

Get answers to your mobile questions

Browse our resources and get answers to everything mobile at your fingertips.

Get answers to your internet questions

From setting up a router to creating a safe and secure password, we have you covered.

Get answers to your TV questions

Learn how to set up TiVo. Find your faves. Install your cable box. And more.

Get answers to your local/long Distance questions

Understand your phone features and additional services.

To help you with your planning related to COVID-19, we want you to know that we are here for you and able to assist with changing technology needs that may arise. These could include:

  • Providing information to improve the experience of your remote workforce.
  • Evaluating your network to ensure it will sustain a significant percentage of your employees working from home and using a VPN to access critical files.
  • Assessing your bandwidth and usage to identify if you are prepared to support increased use of teleconferencing or video teleconferencing.

Please reach out to your account manager with any questions you have related to technology preparedness for this critical situation. You can also reach out directly to our business leadership team at gcibleadership@gci.com and they will connect you to the right team member.

Have additional questions? We’re standing by.

Connect with us and we’ll get you the answers you need to all things GCI.