Keep in touch with friends, family, and neighbors with complimentary services and special savings. It's our way of helping to keep Alaskans connected.
Keep your family closer to the entertainment they love, on us.
GCI is now offering free, entry-level internet to qualified Alaskans in need.
We'll cover the first $200 on iPad when you sign up for any GCI mobile plan.
We've partnered with select Alaska school districts to ensure students have access to education content.
Learn more about our school district partnerships ➔
We're doing all we can to continue safely serving you.
Here’s what you can expect during a typical installation:
GCI Technician Installation
The technician will complete most of the installation from outside your home. Installation activities will be limited to the activation of existing service or a single outlet to provide new services. A follow up appointment can be scheduled after normal operations have been restored if additional work is required.
Once the technician arrives at your address they will call you from outside your home to provide you with the steps necessary for a safe and speedy installation as well as answer any questions you may have regarding the process.
Your technician will be equipped with personal protective equipment including a CDC approved face mask and gloves. The technician will maintain adequate social distancing throughout the installation process.
By following these guidelines GCI will deliver a safe and speedy in-home installation with the same great customer service you expect.
Customer Self Installation
When you add new internet service or update your modem, you'll be asked to be asked to receive your new modem through the mail or to go to a GCI store to pick up your equipment. Once you have your equipment, the box will include easy step-by-step instructions for install. We find that most customers can complete their self installs in just 10-15 minutes.
Internet Self Install Guide
GCI employees are deep cleaning our stores, including more frequent disinfection of display technology and wiping down door handles, counters, and cash registers.
GCI employees will be wearing a mask at all times.
We have placed additional emphasis on the importance of hand washing with emails and increased signage.
We are limiting the total occupancy allowed in each store at a time.
Employees are following CDC recommendations and staying home when sick and after traveling to high-risk areas. Any employee who is sick is sent home.
To provide each of our Alaska neighbors the safest store experience possible, we ask our customers to use these guidelines:
Simply want to make a payment?
We can do nearly anything you can do in store, over the phone! We can mail you new phones, Wi-Fi modems, or whatever else you need - no store visit necessary. Just give us a call at 1-800-800-4800 to get started and we'll have the tech you need delivered right to your door.
We have the answers you need from paying your bill to self-installing your service. Use our at-the-ready resources below or connect with us via chat or phone.
All of our stores are open with increased safety precautions.
If your retail store is closed, you can still pay your bill by mail, by phone or online with MyGCI.
Use these handy guides to help you get your internet and TV service up-and-running.
Troubleshoot your specific mobile phone or tablet with our custom resource.
From ensuring uninterrupted service to protecting Alaskans with dedicated safety measures, we’re putting your needs above all.
We have joined other carriers across the nation in signing the Keep Americans Connected Pledge, helping ensure our customers stay connected during this critical time.
GCI pledges for the next 60 days to:
If your ability to pay is impacted by this pandemic, please contact us so we can work with you individually to waive late fees and avoid suspended service.
To help you with your planning related to COVID-19, we want you to know that we are here for you and able to assist with changing technology needs that may arise. These could include:
Please reach out to your account manager with any questions you have related to technology preparedness for this critical situation. You can also reach out directly to our business leadership team at firstname.lastname@example.org and they will connect you to the right team member.
Connect with us and we’ll get you the answers you need to all things GCI.