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Mobile Device Unlocking
Unlocking iPhones
Apple devices are the only devices in GCI's lineup that require unlocking. GCI will only perform Apple device unlocks for the owner that purchased the device from GCI. iPads are currently unlocked.
A customer may contact us to unlock their GCI-purchased iPhone under the following circumstances or situations:
- Customer is traveling internationally and wishes to unlock their device for a limited period (60 days maximum) while traveling outside of the United States.
- For travel longer than 60 days, customers must call Customer Service to confirm a new return date and submit another unlock request.
- Upon return date, the device will be relocked unless a new request to extend is submitted.
- Customer is deployed military personnel who is in good standing with GCI. Unlock will be performed upon provision of deployment papers.
- Customer paid full retail price for the iPhone and the customer has completed a minimum of 90 days of wireless service with GCI. (Exception: All locked, certified pre-owned ddevices can be unlocked at the time of purchase.)
- Customer has fulfilled all 24 months of their wireless contract.
- Customer has chosen to pay early termination fees for their GCI wireless contact.
- Customer has paid off a financed device in full.
To unlock a device, contact Customer Service:
Additional notes about device unlocking
- The same requirements above apply to Apple devices that have been warranty swapped through Apple, GCI, or if the customer received an insurance replacement.
- Once unlocked, GCI is no longer responsible for the warranty of the device, and the customer will be required to contact Apple with all warranty issues.
- This policy does not apply if a customer has won the device through a contest or drawing.
- GCI reserves the right to decline an unlock request if we have a reasonable basis to believe the request is fraudulent in any way and/or if the customer's wireless account is not current, meaning it has more than a 30-day balance.