INTERNET NETWORK UPGRADES

Building a Better Internet Experience for Today and What Comes Next

GCI is investing in Alaska's internet network to improve performance as people live, work, learn, and connect in new ways. As part of this effort, we're upgrading key network equipment across parts of Anchorage, the Mat-Su, and Fairbanks.

This work helps to improve day-to-day performance and ensures the network is ready to support future needs across Alaska.

What's changing with the GCI network upgrades?

We're updating parts of our network by replacing older equipment with newer technology. This work helps data move more smoothly through the network, supports better performance when demand is high, and lays the groundwork for future improvements.

Most of this work happens behind the scenes on network equipment in neighborhoods, utility areas, or shared spaces. No work will take place inside homes.

What customers can expect

Advance notice

If your service could be affected or access to your property is needed, we'll share details ahead of time through email, door hangers, or other notifications.

Crews in your neighborhood

You may see GCI crews or contractors working near network equipment in your area. Here's what to expect:
Crews wear GCI-branded safety gear
Work is done outside, usually in easements or shared utility areas
Access to fenced areas or backyards is coordinated when needed
No work is done inside homes

If access to your property is required, our teams will communicate with you directly.

Where we'll be working

If you are unsure whether a crew is authorized by GCI, call us before granting access. Our support team can confirm whether authorized crews are scheduled in your area.

This diagram shows the outdoor areas where crews perform most network upgrades. Work is typically completed in public right-of-way and utility easement areas rather than inside homes.

Frequently asked questions about GCI's network upgrades

We know seeing crews in your neighborhood can raise questions. Here's what many customers ask us first.

Your internet and landline services may be briefly interrupted during the upgrade. When possible, we schedule interruptions overnight, typically between midnight and 6 a.m. If daytime work is necessary, we’ll notify you in advance and keep the interruption as brief as possible.

Mobile service is not affected. Landline service may be interrupted during the upgrade.

In most cases, service will restore automatically.

If your service does not return after the planned interruption, work may have been extended due to weather or other factors. See if your area is still impacted by planned work.

If planned work in your area is complete, restart your equipment once. Unplug your equipment for 30 seconds, then plug it back in. Step-by-step instructions for power cycling your modem.

If service is still unavailable, contact GCI technical support from a mobile device:

Residential: 800-800-4800
Business: 800-800-7754

Generally no. If access is needed because GCI equipment is behind a locked gate, fenced yard, or secured building area, GCI will contact you directly.

Yes. If digging is required, crews will return to bury cables and restore the area. Timing depends on the work, weather, and ground conditions.

GCI employees and approved contractors may wear GCI safety gear or use vehicles with GCI markings, though these may not always be visible. They will never ask for your password, payment information, or account PIN at your door.

If you have concerns, call us, and our team can confirm whether authorized crews are working in your area:

Residential technical support: 800-800-4800 (option 2, then option 5)
Business technical support: 800-800-7754 (option 2, then option 2)

If you’re a GCI customer, we’ll let you know before planned work begins in your area. You may receive an email, letter, text message, door hanger, or other notice with details about the work. To make sure you receive updates, please keep your phone number, email address, and mailing address up to date in MyGCI.

If we need access to a property owned or occupied by someone who is not a GCI customer, we’ll contact the property owner, resident, or building manager directly.

QUESTIONS?

We're here to help

If you have questions or need support during this work, our local teams are ready to help.

Residential Customer Support
800-800-4800 (option 2, option 5)

Business Customer Support
800-800-7754 (option 2, option 2)

Thank you for your patience as we continue investing in Alaska's network and the communities we serve.