Wireless Lifeline FAQs

 

Q: How does this program work?

A: The Lifeline Program is a federal benefit that ensures that low-income consumers have access to high-quality telecommunications.  GCI has been authorized to provide Lifeline service to qualifying customers in many communities across Alaska. This means that if you are eligible you can receive GCI’s wireless service at a reduced rate of one dollar per month!

 

Q: How do I sign up?

A: You can stop by one of our locations statewide, or contact GCI by phone at 265-5400/800-800-4800. One of our sales staff will take it from there. It’s that easy!

 

Q: What features do I get with my service?

A: GCI’s Lifeline plan includes Voice Mail, Caller ID, Unlimited Text Messaging and Call Waiting .  (Some restrictions apply.)

 

Q: How many minutes do I get?

A:You will receive unlimited state network-wide minutes every month.

 

Q: Can I call long distance?

A: You can call anywhere in Alaska on GCI’s network for free, even outside of your community.  You can also apply for Long Distance service outside of GCI’s network and outside of Alaska (per-minute fees apply; credit check required) or use a calling card.

 

Q: Can I roam?

A: Roaming outside the GCI network will result in additional charges and is therefore subject to credit approval; some networks allow roaming and in those instances roaming and long distance charges will apply.

 

Q: Are there any extra costs?

A: Roaming outside the GCI network is subject to credit approval; some networks allow roaming and in those instances roaming and long distance charges will apply. Wireless service is subject to administrative fees and surcharges. You will be responsible for all taxes and fees that apply.  Contact GCI by phone at 265-5400/800-800-4800 for detailed information on other fees that may apply to your GCI Wireless service.

 

Q: Are there restrictions related to Lifeline?

A:  Yes.  The federal government has implemented a variety of restrictions to help ensure that only qualifying low-income consumers obtain Lifeline service:

  • No False Statements.  Lifeline is a federal benefit.  Willfully making false statements to obtain the benefit can result in fines, imprisonment, de-enrollment or being barred from the program.
  • One Benefit Per Household.  Only one Lifeline service is available per “household.”  (A “household” means “any individual or group of individuals who live together at the same address and share income and expenses as one economic unit.”)  A “household” is not permitted to receive Lifeline from multiple providers. Violation of the one-per-household limitation constitutes a violation of the federal regulations and will result in de-enrollment from the program.
  • Proof of Eligibility.  When applying for Lifeline service, applicants must provide documentation demonstrating that they are eligible.  More information on the eligibility requirements can be found here.
  • Loss of Eligibility.  A Lifeline customer must notify GCI within 30 days if he or she is no longer eligible for Lifeline service for any reason.  (For example, a customer may no longer be eligible if he or she no longer participates in a qualifying low-income program, if he or she no longer meets the low-income thresholds, or if he or she or a member of the household receives another Lifeline benefit.)
  • Change of Address.  A Lifeline customer must notify GCI within 30 days if he or she moves to a new residential address.
  • Certification Under Penalty of Perjury.  Lifeline applicants must certify under penalty of perjury that the information contained on their application forms is true and correct to the best of their knowledge.
  • Recertification.  Lifeline customers must recertify their eligibility on an annual basis and may be asked to recertify more frequently.  Failure to recertify will result in de-enrollment from the Lifeline program.
  • Non-Transferable.  Lifeline service cannot be transferred from one individual to another.
  • Consent to Provide Information to the Lifeline Program administrator.  Lifeline applicants must permit GCI to provide the customer’s name, telephone number, date of birth, and last four digits of social security number to the Universal Service Administrative Company (and/or its agents) for the purpose of verifying that the subscriber does not receive more than one Lifeline benefit.  USAC is the company that administers the Lifeline program on behalf of the Federal Communications Commission.