Contact Us

Technical Support

Repair – Technical Support & “How To” Questions Answered

Wireless, Internet, Cable TV, Local Phone Service and Long Distance

Residential

  • 868-0316 (Anchorage)
  • 1-800-800-4800 (Statewide)

Commercial

  • 265-5454 (Anchorage)
  • 800-800-7754 (Statewide)
  • Hours: Open 24 hours a day, 7 days a week, 365 days a year

 

 

Residential Customer Service

Wireless, Internet, Cable TV, Local Phone Service and Long Distance

  • 265-5400 (Anchorage)
  • 1-800-800-4800 (Statewide)
  • Email: rcs@gci.com
  • Monday-Friday, 8:00 AM-8:00 PM. Saturday-Sunday, 9:00 AM-6:00 PM
  • Closed on all major holidays

 

 

Business Customer Service

Wireless, Internet, Cable TV, Local Phone Service and Long Distance

  • 265-5454 (Anchorage)
  • 1-800-800-7754 (Statewide)
  • Email: commercialsupport@gci.com
  • Hours: Monday – Friday, 8:00 a.m. – 6:00 p.m.
  • Closed on weekends and all major holidays

Commercial Services Center

3120 Denali Street, Suite 5
Anchorage, AK  99503
(Located between Northern Lights and 36th Avenue)

Hours: Monday through Friday, 9:00 a.m. - 6:00 p.m.

 

 

 

Complaints and Praise

Customer Service is a top priority at GCI. We want to hear about your experiences good and not-so-good. If you have a complaint about your service or billing, you may use any of the following methods:

  • submit an email to Complaints or Praise
  • visit any GCI store
  • call us
    • Business Customer Service
      • 265-5454 (Anchorage)
      • 1-800-800-7754 (Statewide)
    • Residential Customer Service
      • 265-5400 (Anchorage)
      • 1-800-800-4800 (Statewide)
  • write to GCI, Attn: Customer Service, 2550 Denali Street, Suite 1000 Anchorage,  AK 99503.

If any invoiced charges are incorrect, please notify GCI within 90 days of invoice date to ensure proper credit.

GCI will act promptly on all complaints submitted. If, after a reasonable time, your complaint has not been resolved, you may also contact the Regulatory Commission of Alaska at (907) 276-6222, or toll free at 1-800-390-2782.

 

 

Other Email Addresses

 

 

Store Locations

Where to find our Anchorage and state-wide locations

 

 

Services by Community

Click here to view a list of GCI services that are available in each community across the state.

 

 

Corporate Contact

  • 265-5600 (Anchorage)
  • 1-800-770-7886 (Nationwide)
  • By Mail: GCI 2550 Denali Street, Suite 1000 Anchorage,  AK 99503

 

 

Payment Information

Payments received at our Post Office address are processed Monday – Friday by our payment processing vendor, Wells Fargo. Payments are posted by 5:00 PM, the same day they are picked up at the Post Office. These payments appear on the customer’s account as soon as they are posted.

Cable Payments

GCI
PO Box 196609
Anchorage, Alaska 99519-6609

Residential Telephone/Internet Payments

GCI
PO Box 99016
Anchorage, Alaska 99509-9016

Business Telephone/Internet Payments

GCI
PO Box 99001
Anchorage, AK 99509-9001