The GCI Commitment
GCI is committed to delivering quality, innovative communications services to our customers. From the time you sign up for GCI services, as you use these services, and as we provide additional services as part of our customer relationship, you entrust with us your information. This information enables us to provide and support services, and the ability to improve, develop, and market services and content to enhance our customers’ experience.
Because your information is important to us, we use reasonable and appropriate technical, security, and procedural measures as a safeguard to mitigate the chances of loss, misuse, and unauthorized disclosure.
Information may be collected when you provide it directly to us, such as by signing up for service or registering a user account (for example, your contact and billing information) and when generated from your use of our services (for example, network or service performance data, device settings, and usage data).
Personally Identifiable Information (Personal Information)
Your use of GCI services will sometimes generate, deliver, or collect “personally identifiable information” (Personal Information). Personal Information is data associated with you that (1) is not already publicly available and (2) specifically identifies who you are. The type of Personal Information collected, which may vary depending on your subscribed services, may include such items as your state driver’s license/ID number, social security number, credit/debit card number, bank account number, or similar account information. Aggregate or anonymous information that does not identify who you are when used by itself is not Personal Information.
More specifically, when linked with the identity of a specific person, Personal Information includes:
- Customer Proprietary Network Information (“CPNI”) as defined below (such as the quantity, technical configuration, location of certain telecommunication services used, all of which may be linked to your name, address, and phone number);
- equipment and technical information (such as data about your video equipment, computer hardware and software, modems, routers, device settings, computer and internet connections, including IP addresses, operating systems, browser types and other applications);
- location information (such as data about your wireless device when it is turned on);
- service usage data (such as minutes used, bandwidth used, cable box viewing data); and
- information about activity on GCI websites (such as IP addresses, web addresses of sites visited before and after visiting GCI websites, and other statistical data about visits).
Use and Protection of Personal Information
We use this information for a number of different purposes, including:
- To monitor and maintain performance on GCI networks and devices;
- To develop, support, and deliver purchased products and services, to carry out billing and collection, and to answer your questions related to these services;
- To deliver more relevant and tailored marketing messages regarding other GCI products or services that may be of interest;
- To enforce our legal rights, protect GCI, and protect our users against fraud, abuse, and unlawful acts; and
- For other purposes we disclose to you when you provide your Personal Information, such as when you participate in surveys and promotions.
GCI is committed to protecting the privacy of your Personal Information. We maintain reasonable and appropriate physical, electronic, and administrative measures in place to mitigate the chance of unauthorized access to or improper use of your information and will continue to enhance security procedures as appropriate.
Because no security tool can provide absolute protection, however, we cannot guarantee that your Personal Information will not be subject to inadvertent disclosure through illegal or unauthorized acts by third parties. In the unlikely event of inadvertent disclosure, we will notify you as required by law.
In the course of providing your services, GCI may share Personal Information with our affiliates, contractors, service providers, business partners, and other third parties we use to support our business and provide customers with services. These third parties will be contractually bound to protect your Personal Information and prohibited from using such information for any other purpose. Subject to the above, without your consent, GCI will not sell, trade, or disclose Personal Information that would specifically identify a customer, unless and except to the extent permitted by law.
Under certain circumstances, GCI may be required to disclose Personal Information without your consent:
- To comply with any court order, law, or other legal process, including requests by the government or regulators;
- If necessary to protect the rights, property, or safety of GCI, our customers, or others.
In the event of a merger, sale, transfer, restructuring, or any other reorganization of some or all of GCI’s assets, your Personal Information may be transferred to a buyer or other successor.
Information Not Covered by this Policy
GCI’s website may contain links to other websites, including those of third parties that act on our behalf as agents, suppliers, or providers and that may have their own privacy policies. You should be aware that your information may be provided or conveyed by clicking on a link to another company’s website or advertisement from our website.
We do not control the tracking practices of third parties. We encourage you to consult the privacy policies of third parties whose services you use, as well as websites you visit and with which you do business to learn more about how those parties may use your information.
GCI TV Subscribers
Under federal law, GCI may use the systems for providing cable service to collect Personal Information necessary to provide services to its customers and to protect against any unauthorized access to such services. Such information may be disclosed without a customer’s consent when necessary to provide these services or to conduct legitimate related business activities. (Personal Information does not include aggregate data that does not identify a particular person.)
Under certain circumstances, GCI may also be required by law to disclose Personal Information without your consent, such as to a governmental entity in compliance with valid legal process (pursuant to warrants, court orders, or subpoenas), but only after you have had an opportunity to contest the claim. Similar disclosure to a non-governmental entity may also be necessary to comply with a court order, but only after you have been provided notice of such an order.
Federal law also allows the disclosure of names and addresses for other purposes, such as to charities, marketing organizations, and other businesses, in the form of mailing lists that do not reveal any information about your viewing habits or transactions made over the cable system. If you do not wish to have your name and address disclosed in this manner, please contact Customer Service.
Local, Long Distance, and Wireless Telecommunications Subscribers
Customer Proprietary Network Information (or “CPNI”) is a special category of information that includes who, when, and where you call, how much you spend on local, long distance, and wireless telecommunications services, which service plans you use, and information appearing on your bill regarding the type of services and features used, and it is protected by federal law. GCI does not sell or provide CPNI to any third parties. Under certain circumstances, GCI may also be required by to disclose CPNI without your consent, such as to comply with any laws, court orders, or subpoenas.
Within GCI, we use CPNI for billing purposes, to provide and change service, to contact customers for account service issues and to provide information about other GCI products or services that may be of interest. You have a choice about whether or not GCI shares your CPNI within its family of companies to create marketing offers regarding our other services.
For wireless subscribers, GCI and GCI mobile applications primarily use location data (information about the location of your wireless device) to enable and support mobile and data services and to provide 911 emergency services. Other third party mobile applications may also ask for your permission to use your location data for additional purposes. Please consult the respective policies of these third parties to learn more about their privacy practices.
Information about browser activity may be used in order to maintain and improve GCI’s network, website, and content performance. In particular, when you browse a GCI website, we may collect information about your device and your visit (such as your IP address, browser type, device settings, and other statistical information). We use such information for operational purposes, as well as to help tailor advertisements to better match your interests and to deliver more relevant marketing messages on our websites, via email, or via other GCI services and devices.
Children Under the Age of 13
GCI is concerned about the safety and privacy of all its users, particularly children. Minors cannot become GCI subscribers, and we do not knowingly collect Personal Information from children under 13 without parental consent. If we learn we have collected Personal Information from a child under 13 without such consent, we will delete such information.
For information regarding safety and controls related to GCI’s cable service, please view GCI TV Parental Controls.
Your Choices And Control
GCI is committed to protecting your privacy and offers the following choices to help manage the use of your customer information, including Personal Information. For assistance in the choices described below, you may reach Customer Service at firstname.lastname@example.org or via phone at (907) 265-5400 (Alaska) or toll-free at 1-800-800-4800. (Please note that the selections described below will not apply to customer-service or account-related notifications for your current subscribed GCI products or services.)
Customer Proprietary Network Information (CPNI)
You may decline to receive offers for other GCI services based on your CPNI, and your decision to do so will not affect the provision of any services to which you currently subscribe. To opt out of this type of marketing, please email your request to email@example.com by including your (1) name, (2) home address, (3) home telephone number including area code, (4) service number including area code, (5) service billing address, and (6) service account number. You may also send your request in writing via U.S. Mail to:
Attn: Customer Service
2550 Denali Street, Suite 1000
Anchorage, Alaska 99503
GCI will honor your opt-out request until affirmatively told otherwise.
If you do not wish to receive marketing information via email, you may opt out by following the “unsubscribe” instructions included in the email message.
GCI maintains an internal Do Not Call List to limit telemarketing at your request. To be added to this list, please contact Customer Service. To limit general telemarketing inquiries, you can also add your wireline or wireless telephone number free of charge to the Federal Trade Commission’s National Do Not Call Registry by visiting and following the instructions at https://www.donotcall.gov. (Please note that registration with the federal registry alone will not exclude calls from GCI, which is permitted under law to make calls to customers with whom it has an established business relationship.)
If you would like to stop receiving marketing text messages, please contact Customer Service at (907) 265-5400 (Alaska) or toll-free at 1-800-800-4800.
Access To Your GCI Personal Information
GCI honors requests from customers for their own account information (such as name, address, or billing information). Please contact Customer Service, and we will correct any such information that may be inaccurate. GCI TV subscribers, upon request, may also review their Personal Information during regular business hours once GCI has been given a reasonable period of time to locate and prepare the information for review.
Questions Or Comments
To access the Terms and Conditions applicable to specific GCI services, please click here.
Last Modified: 1/2/15