Here’s a list of service notifications in your area (it will appear blank if there are no notifications). If you are experiencing an issue that is not addressed here, please contact our technical support department at 1 (800) 800-4800.
Information for the Anchorage service area. (Change)
Currently statewide, multiple internet customers are experiencing difficulties connecting online when using Belkin wireless/wired routers. A recent firmware update from Belkin appears to have caused this issue nationwide, and GCI advises you contact Belkin (800-223-5546) to resolve this trouble. If you bypass the Belkin router, and directly connect to GCI’s cable modem, you should be able to get to the Internet.