What Is A MyGCI Profile?

What is it and why do I need one?

Your MyGCI profile is a one stop shop for everything related to your GCI accounts. It’s where can you view your current usage of GCI services, enjoy GCITV2Go and share access to GCI services with family members. It’s also where you can create individual accounts for each family member or a single kids’ account to include all children.

Your MyGCI profile is easy to use – all you need is your username and password to log in – and it provides a wealth of information to you in one convenient location. In fact, if you’ve never logged into your MyGCI profile before, now’s the perfect time to start.

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What’s the connection between my MyGCI profile and my GCI accounts?

The relationship between your MyGCI profile and your GCI account(s) looks like this:

  1. You can link your MyGCI profile to your GCI Wireless, Internet, Phone, Long Distance Account – or what we call your GCI Telecommunications Account – and your GCI TV Account. (While both types of accounts are provided through GCI, they are classified separately.)
  2. After you link your GCI Telecommunications Account to your MyGCI Profile, you’re able to view your Wireless, Internet, Phone and Long Distance usage. You can also see the services associated with the account.
  3. After you link your MyGCI profile to your GCI TV account, you’re able to access GCITV2Go.

Once you link your GCI accounts to your MyGCI profile, we’re able to connect all your products and services in one place and instantly recognize you every time you sign in.

To link to a GCI Telecommunications Account, you’ll need to provide the account number and the security (CPNI) PIN. If you don’t remember your security (CPNI) PIN, call customer service at (800) 800-4800.

To link to a GCI TV Account, you’ll need to provide the account number and your last name. If you need help locating your GCI TV Account number, click here.

Once a GCI Telecommunications Account or a GCI TV Account has a MyGCI Account Owner profile, the Account Owner has to invite you to link up with the account – you’re  not able to link yourself to it.

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What are Account Roles?

If your MyGCI profile is associated with a GCI TV or Telecommunications account, your MyGCI profile has a role in relation to the account. You can be an “Account Owner,” an “Account Admin”, or a “Regular User.” Click here for the in-depth support article that discusses Account Roles.

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Related Articles

How do I edit/create a MyGCI profile?

Frequently Asked Questions