Support Topic: Internet & Data
FBI Virus / Malware
Overview GCI and UUI customers are reporting their computer being “locked” by the FBI or government agency. This virus gets inside a target computer, and then locks the computer. First, realize it is not the FBI or government locking your computer, it’s “ransom” malware on your computer. Second, you will have to remove the virus/malware Read more »
GCI GO Troubleshooting
My video is choppy. What’s wrong? Choppy” or stuttering video playback is often caused by a slow internet connection. The video buffering cannot keep pace with the speed of the video playback, and as a result, the video playback stops so the buffering can catch up. Please note that a minimum bandwidth of 3 Read more »
GCI GO Available Devices & Channels
Sure, GCI GO is available on your computer or your laptop, but that’s not what makes it so special. When you sign up for GCI GO, you’re signing up for the option to watch your favorite shows from your favorite devices – smartphones, tablets and even game consoles – anywhere you have a secure Internet Read more »
GCI GO FAQs
What is GCI GO? GCI GO is unlimited access to TV anywhere you want, from any device. And it’s entirely free when you subscribe to GCI TV. How do I get GCI GO? To start watching your favorite shows on the go, you simply need the following*: A GCI TV subscription Your MyGCI profile Read more »
MyGCI Profile Account Roles FAQs
What are Account Roles? When your MyGCI profile is associated with a GCI TV or Telecommunications account, your MyGCI profile has a role in relation to the account. You can be an “Account Owner,” an “Account Admin”, or a “Regular User.” What is an Account Owner? If you are an Account Owner, you can edit Read more »
How Do I View My Usage
All of GCI’s products with usage, except Wireless voice minutes, are now available at one location, with your MyGCI login. GCI TurboZone complimentary usage is now displayed under Wireless usage.
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MyGCI Profile FAQs
Frequently Asked Questions about MyGCI profiles. Read more »
How do I create/edit a MyGCI Profile?
Create a MyGCI Profile Create your MyGCI profile in five easy steps: Click on the Sign Up option on the login screen. A Create Your Profile screen will pop up and ask you for your birthdate.Please note: You have to be at least 13 to create your own MyGCI profile. If you’re not 13, your parent or Read more »
What Is A MyGCI Profile?
An online tool for GCI customers to view some details of their GCI services. Read more »
Using Filters to Manage Your Email
Information on how to use filter to assist in managing your WebMail account. Read more »