Support Topic: Internet & Data

Dial-up Internet Ending

Dial-up Internet service is no longer offered as a plan to new customers. Effective June 30, 2014 this service will cease to exist in all GCI locations.  Read more »

GCI DNS Server Settings Change

Overview On February 5, 2014, GCI is going to restrict our GCI’s caching DNS servers to networks where GCI provides Internet service. GCI apologizes for any inconvenience this change may create, however, the configuration changes are necessary to ensure GCI’s quality service to all our customers. In the past GCI has kept our Domain Name caching servers (209.165.131.12 and  Read more »

GCI DNS Server Settings Change

Overview On February 5, 2014, GCI is going to restrict our GCI’s caching DNS servers to networks where GCI provides Internet service. In the past GCI has kept our Domain Name caching servers (209.165.131.12 and 209.165.131.13) open, which meant non-GCI  subscribers could use our caching DNS servers. GCI has seen an increase in the number and scale  Read more »

FBI Virus / Malware

Overview GCI and UUI customers are reporting their computer being “locked” by the FBI or government agency.  This virus gets inside a target computer, and then locks the computer. First, realize it is not the FBI or government locking your computer, it’s “ransom” malware on your computer. Second, you will have to remove the virus/malware  Read more »

GCI GO Troubleshooting

  My video is choppy. What’s wrong? Choppy” or stuttering video playback is often caused by a slow internet connection. The video buffering cannot keep pace with the speed of the video playback, and as a result, the video playback stops so the buffering can catch up. Please note that a minimum bandwidth of 3  Read more »

GCI GO Available Devices & Channels

Sure, GCI GO is available on your computer or your laptop, but that’s not what makes it so special. When you sign up for GCI GO, you’re signing up for the option to watch your favorite shows from your favorite devices – smartphones, tablets and even game consoles – anywhere you have a secure Internet  Read more »

GCI GO FAQs

  What is GCI GO? GCI GO is unlimited access to TV anywhere you want, from any device. And it’s entirely free when you subscribe to GCI TV.   How do I get GCI GO?  To start watching your favorite shows on the go, you simply need the following*: A GCI TV subscription Your MyGCI profile  Read more »

MyGCI Profile Account Roles FAQs

What are Account Roles? When your MyGCI profile is associated with a GCI TV or Telecommunications account, your MyGCI profile has a role in relation to the account. You can be an “Account Owner,” an “Account Admin”, or a “Regular User.” What is an Account Owner? If you are an Account Owner, you can edit  Read more »

How Do I View My Usage

All of GCI’s products with usage, except Wireless voice minutes, are now available at one location, with your MyGCI login. GCI TurboZone complimentary usage is now displayed under Wireless usage.
  Read more »