Support Topic: Internet & Data

No Internet Connection and Belkin Routers

Currently statewide, multiple internet customers are experiencing difficulties connecting online when using Belkin wireless/wired routers.  Read more »

Spring Cleaning Your Smartphone

While you’re dusting away the cobwebs and putting a sparkle on your home’s windows, why not do the same for your smartphone or tablet? With just a little effort, you’ll find yourself with a faster, easier-to-use device, which will help you get the maximum enjoyment from your investment…  Read more »


It’s hard to remember all those different passwords! Here are some tips to create unique passwords that are easy for you to remember, but hard for others to guess.  Read more »

GCI DNS Server Settings Change

Overview On February 5, 2014, GCI is going to restrict our GCI’s caching DNS servers to networks where GCI provides Internet service. In the past GCI has kept our Domain Name caching servers ( and open, which meant non-GCI  subscribers could use our caching DNS servers. GCI has seen an increase in the number and scale  Read more »

FBI Virus / Malware

Overview GCI and UUI customers are reporting their computer being “locked” by the FBI or government agency.  This virus gets inside a target computer, and then locks the computer. First, realize it is not the FBI or government locking your computer, it’s “ransom” malware on your computer. Second, you will have to remove the virus/malware  Read more »

GCI GO Troubleshooting

  My video is choppy. What’s wrong? Choppy” or stuttering video playback is often caused by a slow internet connection. The video buffering cannot keep pace with the speed of the video playback, and as a result, the video playback stops so the buffering can catch up. Please note that a minimum bandwidth of 3  Read more »

GCI GO Available Devices & Channels

Sure, GCI GO is available on your computer or your laptop, but that’s not what makes it so special. When you sign up for GCI GO, you’re signing up for the option to watch your favorite shows from your favorite devices – smartphones, tablets and even game consoles – anywhere you have a secure Internet  Read more »


  What is GCI GO? GCI GO is unlimited access to TV anywhere you want, from any device. And it’s entirely free when you subscribe to GCI TV.   How do I get GCI GO?  To start watching your favorite shows on the go, you simply need the following*: A GCI TV subscription Your MyGCI profile  Read more »