Support Topic: TV Services

Search for Shows!

GCI TV offers viewers over a thousand hours of entertainment! Search by movie name, show title, episode title, show description, or directors name. On GCI TV search upcoming TV shows, movies, and video on demand offerings all at the same time. You can even search for a particular channel by its network name or call  Read more »

Channel Settings with TiVo

In order to view channels and PPV events on GCI TV powered by TiVo, the channel needs to be selected in the settings. Go to TiVo Central by pressing the TiVo button on the top of the remote. Navigate to “Settings & Messages” and select “Settings” Note: if you have parental controls set, you will  Read more »

Ordering VOD with TiVo

Here’s how to get the most out of the GCI Video on Demand – VOD service with GCI TV powered by TiVo: Press the ON DEMAND button on the top of your GCI TiVo remote control. This will take you to the main screen – TiVo Central. On TiVo Central, you’ll see a list of  Read more »

GCI GO Troubleshooting

  My video is choppy. What’s wrong? Choppy” or stuttering video playback is often caused by a slow internet connection. The video buffering cannot keep pace with the speed of the video playback, and as a result, the video playback stops so the buffering can catch up. Please note that a minimum bandwidth of 3  Read more »

GCI GO Available Devices & Channels

Sure, GCI GO is available on your computer or your laptop, but that’s not what makes it so special. When you sign up for GCI GO, you’re signing up for the option to watch your favorite shows from your favorite devices – smartphones, tablets and even game consoles – anywhere you have a secure Internet  Read more »

GCI GO FAQs

  What is GCI GO? GCI GO is unlimited access to TV anywhere you want, from any device. And it’s entirely free when you subscribe to GCI TV.   How do I get GCI GO?  To start watching your favorite shows on the go, you simply need the following*: A GCI TV subscription Your MyGCI profile  Read more »

MyGCI Profile Account Roles FAQs

What are Account Roles? When your MyGCI profile is associated with a GCI TV or Telecommunications account, your MyGCI profile has a role in relation to the account. You can be an “Account Owner,” an “Account Admin”, or a “Regular User.” What is an Account Owner? If you are an Account Owner, you can edit  Read more »

GCI GO Internet Connected TV Devices FAQs

  What are the ROKU requirements for watching GCI GO? To date, GCI GO only supports HBO on all models of the ROKU streaming player. However, the majority of HBO’s programming is available in HD. Look for the HD icon that appears at the top of the video player to determine if you’re viewing the  Read more »

GCI GO Android FAQs

  What are the Android Phone requirements for watching GCI GO? Some content providers do not provide Android Apps. Click here to view the list of content providers and devices they support.   What are the Android Tablet requirements for watching GCI GO? Some content providers do not support Android Tablets. Click here to view  Read more »

GCI GO iPhone & iPad FAQs

  What are the iPhone requirements for watching GCI GO? GCI GO is supported on the iPhone 3GS and above. However, some content providers do not provide iOS Apps. Click here to view the list of content providers and devices they support.   What are the iPad requirements for watching GCI GO? GCI GO is  Read more »