The first in queue.

Our Video Support Conferencing package gives you a real-time management and monitoring solution when you prefer not to be in charge of management, maintenance and repair of your video conferencing system.

Coupled with 24/7/365 support, it covers everything from equipment repair to software upgrades and replacement shipments.

What’s included:

  • Endpoint troubleshooting
  • RMA support
  • Firmware upgrades
  • Monitoring of equipment through a centralized platform
  • Generated usage reports on request
  • 24/7/365 support
  • $75/month*


  • Customer-leased or owned endpoint.
  • Current Manufacturer maintenance contract on endpoint (required for equipment replacements and software upgrades). If current maintenance status is unknown, GCI can check the status of manufacturer maintenance and provide quotes.
  • Access to the network for management or troubleshooting.

Priced per endpoint; discounts available above five endpoints. Onsite support is not included. If you would like in-person support, it will be priced separately under a professional services agreement.

Turn on GCI Video Support

Email or call us: 265-5454 or (800) 800-7754