The first in queue.
Our Video Support Conferencing package gives you a real-time management and monitoring solution when you prefer not to be in charge of management, maintenance and repair of your video conferencing system.
Coupled with 24/7/365 support, it covers everything from equipment repair to software upgrades and replacement shipments.
- Endpoint troubleshooting
- RMA support
- Firmware upgrades
- Monitoring of equipment through a centralized platform
- Generated usage reports on request
- 24/7/365 support
- Customer-leased or owned endpoint.
- Current Manufacturer maintenance contract on endpoint (required for equipment replacements and software upgrades). If current maintenance status is unknown, GCI can check the status of manufacturer maintenance and provide quotes.
- Access to the network for management or troubleshooting.
Priced per endpoint; discounts available above five endpoints. Onsite support is not included. If you would like in-person support, it will be priced separately under a professional services agreement.
Turn on GCI Video Support
Email or call us: 265-5454 or (800) 800-7754