GCI operates the most state-of-the-art CNCC (Customer Network Control Center) in Alaska. Our CNCC technical experts work 24 hours every day – yes even on holidays – to proactively manage and monitor your network. This means that a real Alaskan networking expert is available to you around the clock to make certain your network stays up and running. The CNCC provides:
- Proactive network management and monitoring
- Network performance/e-health reports
- Trouble ticket reporting and event management
- Customer network configuration documentation
- Standardized change control processes
Give us a call.