Internet Policies

These Terms and Conditions of Service apply to all GCI products, services & users, unless otherwise specified in product-specific terms and conditions.

  1. ACCEPTANCE OF TERMS AND CONDITIONS PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. Additionally, you shall be subject to any posted guidelines or rules applicable to the Service that GCI provides. All such rules and guidelines are hereby incorporated by reference into the terms and conditions set forth below and form an agreement between GCI and you (the “Agreement”). This means that if you or anyone using the Service violates the terms and conditions, GCI reserves the right to take appropriate action against your account, including terminating your account privileges with GCI.
  2. DESCRIPTION OF SERVICE Through the Service, GCI currently provides its subscribers with access to the Internet and certain facilities such as email, web services and news. GCI reserves the right to deliver its Service over any facility it chooses. You agree that you have reviewed and understand that minimum computer requirements necessary to operate the Service as outlined in the documentation provided by GCI for the Service and you agree that you have the minimum computer requirements to operate the Service.
  3. SUBSCRIBER INFORMATION AND OBLIGATIONS
    1. Registration.In consideration of your use of the Service, you agree to: (a) provide accurate, current and complete information about yourself as required by the Service’s registration form, and (b) maintain and promptly update the information to keep it accurate, current and complete. If you provide any information that is inaccurate, not current or incomplete, or GCI has reasonable grounds to suspect that such information is inaccurate, not current or incomplete, GCI has the right to suspend or terminate your account and refuse any and all current or future use of the Service. GCI is concerned about the safety and privacy of all its users, particularly children. For this reason, children under the age of 18 cannot become Subscribers.
      1. Credit Inquiries. You authorize GCI to make inquiries and to receive information about your credit history from others, enter this information in your file, and disclose such information concerning you to third parties.
      2. Information Collection and Disclosure. You agree that GCI may, from time to time, collect information concerning your use of the Service. You agree that such information may be shared with other third parties provided that GCI (i) does not disclose any personally identifiable information about you to others, except as allowed by law, and (ii) otherwise complies with all applicable privacy laws.
    2. Payment Terms.You must pay all applicable monthly fees and installation charges for the Service including applicable late fees and door collection fees. Monthly fees will be billed one month in advance. If payment is not received by the due date, late fees and/or collection charges may be assessed. GCI reserves the right to disconnect the Service to subscribers with delinquent accounts.
      1. Additional Online Charges. As a Subscriber, you are solely responsible for any charges or fees incurred for services ordered, obtained, or otherwise downloaded from third parties while on line.
    3. Subscriber Account, Password & Security. You will receive a password and account designation upon completing the registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password and account. You agree (a) to immediately notify GCI of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. GCI cannot and will not be liable for any loss or damage arising from your failure to comply with this section.
    4. General Practices Regarding Use and Storage. You acknowledge that GCI may establish general practices and limits concerning use of the Service, including without limitation the maximum number of days that email messages, message board postings or other uploaded Content will be retained by the Service, the maximum number of email messages that may be sent from or received by an account on the Service, the maximum size of any email message that may be sent from or received by an account on the Service, the maximum disk space that will be allotted on GCI’s servers on your behalf, and the maximum number of times (and the maximum duration for which) you may access the Service in a given period of time. You agree that GCI has no responsibility or liability for the deletion or failure to store any messages and other communications or other Content maintained or transmitted by the Service. You acknowledge that GCI reserves the right to disable accounts that are inactive for an extended period of time. You acknowledge that GCI reserves the right to disable an email account (send and receive functionality) if an account remains inactive for more than six months. You further acknowledge that GCI reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.
    5. Usage Amount - To ensure high quality and affordable Internet access for all GCI Internet subscribers, some GCI products include specific amounts of usage for a base fee as defined on our web site at www.gci.com. GCI reserves the right to change these amounts at any time. If the change results in a reduction of service, GCI will provide at least 30 days notice. Any usage exceeding the included amount of throughput will be invoiced and payable. The maximum usage overage charge that GCI will bill a residential Internet subscriber on a single invoice is $200.  Upon reaching $200 of usage charges you will no longer be billed for any additional usage however your Internet service will be reduced to a basic level for the remainder of your billing cycle. You are responsible for all users on your service and all utilization and excess traffic on your products and services.
      All GCI cable modem and wireless broadband Internet services are designed, maintained, and priced to provide a quality broadband experience at affordable rates and are subject to fair and reasonable use of the service. GCI cable modem plans that come with “unlimited downloads” are subject to the terms outlined in GCI’s Fair Use Policy.
      Customers who have a requirement for dedicated Internet access services are encouraged to inquire with GCI’s customer service department about other products and services GCI has available for those types of needs.
      Customers are responsible for monitoring their own usage via our web-browser based interfaces. If there is any anomalous traffic, the customer must report the issue to GCI within three (3) business days. If the anomalous traffic is reported promptly and results from circumstances outside the customer’s control, including but not limited to computer virus, spam attack, or a denial of service attack, GCI may, at its discretion, confirm the source of the problem and provide usage credit for the anomalous traffic.
    6. Performance Characteristics. GCI customers can measure their network performance, including download speed, upload speed, and data latency by using GCI’s speed test site at http://speedtest.gci.net. The advertised plan speed is the maximum speed the customer should expect to achieve for the service they are subscribed to.  Several factors may affect the actual speed at any particular point in time.  These factors may include, but are not limited to:  the capability of the customer’s device used to access the Internet; limitations of customer owned Wi-Fi and other equipment; the capabilities of websites or other Internet services accessed by the customer; and other network traffic.  Speed tests performed on different sites may produce varying results due to networks and systems outside of GCI’s direct control.The Federal Communications Commission (FCC) recently conducted a study of several ISPs nationwide, not including GCI, to determine data speeds averaged over a period of several seconds, as well as average latency (the period of time required for data to travel from the customer equipment to the closest speed test server within the ISP’s network back).  The results are consistent with, though not identical to, those experienced and expected for GCI’s cable-based services.
      Download: On average, during peak periods (7pm to 11pm) cable-based ISPs, like GCI, delivered services at 99 percent of advertised speeds. Peak period speeds decreased from 24-hour average by approximately 3.4 percent.
      Upload: On average, cable-based services delivered 110 percent of advertised upload speeds.  Peak period upload speeds demonstrated little variance between 24-hour averages and peak period averages.
      Latency: On average, cable-based services demonstrated round trip latency of 28 milliseconds.  Because of the distance between earth stations and geostationary satellites, average latency for satellite-served locations is significantly higher.
      How does speed and latency affect your Internet activities?
      Web browsing. The FCC Report found that, for web browsing—accessing a series of web pages, but not streaming video or using video chat sites or applications—performance increased with higher speeds, but only up to about 10 Mbps. Latency and other factors limited performance at the highest speed tiers.
      VoIP. The FCC Report also found that cable-based data products adequately supported VoIP services, which can be used with a data rate as low as 100 kilobits per second (kbps) but require relatively low latency.  VoIP quality, however, may suffer during times when household bandwidth is shared by other services.
      Streaming Video. Results from the FCC Report suggest that video streaming should work well across cable-based services, provided that the consumer has selected a broadband service tier that matches the quality of streaming video desired. For example, standard video is currently commonly transmitted at speeds below 1 Mbps, while high quality streamed video might require 2 Mbps or more. Consumers should understand the requirements of the streaming video they want to use and ensure that their chosen broadband service tier will meet those requirements, including when multiple members of a household simultaneously want to watch streaming video on separate devices.
      Further information about the FCC Report can be found at http://www.fcc.gov/measuring-broadband-america#download.
    7. Network Management. In order to maintain the best possible experience for all customers, GCI may use reasonable network management practices that are consistent with industry standards. For non-dedicated access services, GCI employs congestion management techniques as follows:
      If a certain portion of the network nears a state of congestion, management techniques will ensure that all customers have fair access to the network. Customers using the greatest amounts of bandwidth relative to their plan, regardless of the online activities, protocols or applications in use, will be temporarily managed until the period of congestion passes. Customers who are managed will still be able to do their online activities, but could experience longer than normal times to download or upload files, somewhat slower Web browsing, or delays in online gaming.
      These techniques manage congestion in real time, so the periods of management may be sporadic.
      It is important to note that the effects of these techniques are temporary and have nothing to do with aggregate monthly data usage of the managed accounts. Rather, it is dynamic and based on prevailing network conditions as well as very recent data usage of the individual account.
      With the exception of malware (viruses, spam, etc.), GCI does not at any time prohibit the use of, or block access to, any services or applications even when network management techniques are used. In order to ensure applications work effectively for customers, GCI may prioritize certain applications that require real-time interaction such as voice service.
      Locations in GCI’s statewide network that are served in part via satellite do not allow for the types of real-time congestion management described above.  Pursuant to GCI’s Terms of Use, Peer-to-Peer or Network News Transfer Protocols (NNTP) may receive reduced bandwidth during peak hours of network traffic.  GCI does not block traffic from any individual application.
      Aggregated, non-customer-specific network traffic data is stored and used specifically for network management and growth planning purposes and is occasionally shared with third-party industry organizations for similar purposes.
    8. IP Addresses. Due to GCI’s need to account for and justify its efficient use of IP address space with ARIN (American Registry for Internet Numbers), GCI requires customers to make efficient use of the addresses provided by GCI and may require customer to provide documentation justifying the assigned addresses. IP network addresses assigned from a GCI net-block are non-portable and must be returned to GCI in the event that the customer discontinues service. While GCI will strive to minimize changes that may impact customers, Customer agrees and understands that there may be addressing changes that will require changes of customer addresses from time to time.
    9. Device Attachment. Customers are not restricted from attaching devices, including wireless routers, to the network access equipment that GCI provides, subject to any security limitations noted herein, including GCI’s right to prohibit any devices that it finds harmful.GCI supplies cable modems to all Internet subscribers free of charge. These devices have been thoroughly tested for GCI’s network and supporting systems to ensure secure, reliable service at the highest possible data rates, and, where technically possible, to provide customers with usage information. While GCI does not prohibit the use of any specific cable modems on its network, customer-provided cable modems require GCI pre-certification before they can be used for service. There will be a charge for testing any new device submitted by customers. This process is necessary to ensure network security, network management, service provisioning, and the availability of usage information. Any customer wishing to attach a non-GCI-certified modem to GCI’s network should inquire at support@gci.net. Any devices submitted for certification must, at a minimum, be approved by the FCC and also be CableLabs DOCSIS certified. GCI makes no representations about the operation of non-GCI-certified devices with GCI services and may not be able to support or troubleshoot such devices.
    10. Customer Owned Modems. Below is the current list of modems certified for use on GCI’s network. GCI cannot guarantee, repair, support or replace a customer-owned modem. GCI reserves the right to refuse service to any modem or modem model which, in GCI’s judgement, might impair network performance.
      • Arris CM820A
      • Netgear CG3000D
      • RCA DCM425 (this model works with limited plans, please check with GCI support prior to purchasing)
    11. Network Security. In an effort to provide a secure network, GCI deploys industry-recommended security measures.  For subscribers connected to GCI’s wireline network, GCI employs a number of measures, including Cable Modem Authentication, CVC signed code images, Data Encryption, Baseline Privacy Interface (BPI), and Digitally Signed configuration files.  For subscribers connected to GCI’s network wirelessly via Wi-Fi or similar fixed wireless technology (often in rural Alaska), GCI uses unpublished Service Set Identifiers (SSIDs) and Media Access Control (MAC) protocol-based authentication for each authorized device on the network.  Regardless of network type, GCI recommends customers use personal firewalls and security/malware software to protect their personal information.
  4. TERMINATION AND EXPIRATION
    1. Termination Rights. Either party may terminate this A greement at any time by providing the other party with no less than twenty-four (24) hours written, telephonic or email notice of such termination. In those cases where annual prepayment terms are elected by you, you agree and understand that the calculation of any refund for unused Service will be based upon the normal rate for the Service and not upon the discounted annual prepayment rate.
    2. Subscriber Obligation Upon Termination.You agree that upon termination of the Agreement:
      1. You will pay GCI in full for your use of the Service up to the later of the effective date of termination of this Agreement or the date on which the Service is disconnected by GCI. You agree to pay GCI on a pro-rated basis for any use by you of the Service for a part of a month;
      2. You will return any GCI-provided hardware, or will permit GCI to access your premises at an agreed upon time to remove the hardware provided by GCI; and
      3. You will return or destroy all copies of any software provided to you pursuant to this Agreement.
    3. GCI Retention Rights. Nothing contained in this Agreement shall be construed to limit GCI’ s rights and remedies available at law or in equity.
  5. LIMITED WARRANTY The service is provided by GCI “as is” without warranty of any kind. GCI does not warrant uninterrupted use of the service. GCI does not warrant that any data or any files sent by or to subscriber will be transmitted in uncorrupted form or within a reasonable period of time. GCI will not be responsible for any damage customer suffers, including but not limited to loss of data resulting from delays, non-deliveries, misdeliveries, or service interruptions. All representations and warranties of any kind, express or implied, including, without limitation, any warranties or noninfringement, fitness for a particular purpose or merchantability are hereby excluded and disclaimed. Some states do not allow the exclusion or limitation of implied warranties, so the above exclusions or limitations may not apply to you.
  6. LIABILITIESYou should be aware that there may be some Content on the Internet or otherwise available through the Service that may be offensive to some individuals, or that may not be in compliance with all local laws, regulations and other rules. For example, it is possible to obtain access to Content that is pornographic or otherwise inappropriate or offensive, particularly for children. GCI assumes no responsibility for the Content contained on the Internet or otherwise available through the Service. All Content accessed by you though the Service is accessed and used by you at your own risk, and GCI and each of its respective affiliates, subcontractors, employees and agents, shall have no liability whatsoever for any claims, losses, actions, damages, suits or proceedings arising out of or otherwise relating to access to such Content by you. Content questions or complaints should be addressed to the content provider. GCI specifically disclaims any responsibility for the accuracy, quality and confidentiality of information obtained through the Service.
    1. Links. The Service, or third parties, may provide links to other World Wide Web sites or resources. Because GCI has no control over such sites and resources, you agree that GCI is not responsible for the availability of such external sites or resources. You further agree that GCI does not endorse and is not responsible or liable for any Content, advertising, products, or other materials on or available from such sites or resources. You further agree that GCI shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be cause by or in connection with use of or reliance on any such Content, goods or services available on or through any such site or resource.
    2. Eavesdropping. GCI’ s transmission facilities are used by numerous Service subscribers. Because of this, there is a risk that you could be subject to “eavesdropping.” This means that other Service subscribers may be able to access and/or monitor your use of the Service. This risk of eavesdropping exists not only with cable transmission facilities, but also on the Internet and other services to which access is provided by GCI as part of the Service. Because of this risk, any sensitive or confidential information (such as credit card numbers or other personal information, financial information, medical information or trade secrets) sent by you is sent at your sole risk and GCI shall have no liability whatsoever for any claims, losses, actions, damages, suits or proceedings arising out of or otherwise relating to such actions by you.
    3. FTP/HTTP Server Setup. You should be aware that when using the Service to access the Internet or any other online service, there are certain applications, such as FTP (File Transfer Protocol) server and HTTP (Hyper Text Transfer Protocol) server, which may be used to allow other Service users and Internet users to gain access to your computer. If you choose to run such applications, you should take the appropriate security measures. Neither GCI nor any of its respective affiliates, subcontractors, employees or agents shall have any liability whatsoever for any claims, losses, actions, damages, suits or proceedings resulting from, arising out of or otherwise relating to the use of such applications by you, including, without limitation, damages resulting from others accessing your computer.
    4. Back-up Requirements. Subscriber agrees to back-up all existing computer files by copying them to another storage medium periodically. GCI and each of its respective affiliates, subcontractors, employees and agents, shall have no liability whatsoever for any damage to or loss or destruction of any of your software, file data or peripherals.
  7. LIMITATION OF LIABILITYUnless otherwise specifically provided in this Agreement, neither GCI nor any of its respective affiliates, subcontractors, employees or agents, will be liable to you or to any third party for:
    1. any direct, indirect, incidental, special, punitive or consequential losses or damages, including loss of profits, loss of earnings, loss of business opportunities and personal injuries (including death), resulting directly or indirectly out of, or otherwise arising in connection with, the use of the Service by you including, without limitation, any damage resulting from or arising out of your reliance on or use of the Service, or the mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, non-deliveries, misdeliveries, transmission, or any failure of performance of the Service; and
    2. any losses, claims, damages, expenses, liabilities or costs (including legal fees) resulting directly or indirectly out of, or otherwise arising in connection with any allegation, claim, suit or other proceeding based upon a contention that the use of the Service by you on a third party infringes the copyright, patent, trademark, trade secret, confidentiality, privacy, or other intellectual property rights or contractual rights of any third party.
    3. The limitations set forth in this Section 15 apply to the acts, omissions, negligence and gross negligence of GCI and each of its respective affiliates, subcontractors, employees and agents, which, but for this provision, would give rise to a cause of action in contract, tort or any other legal doctrine.
    4. Your sole and exclusive remedies under this Agreement are as expressly set out in this Agreement. Some states do not allow the limitation or exclusion of incidental or consequential damages, so such limitations or exclusions may not apply to you.
  8. MULTIPLE USERS You acknowledge that you are executing this Agreement on behalf of all persons who use the Service with your permission or through your computer. You shall have sole responsibility for ensuring that all such other users understand and comply with the terms and conditions of this Agreement. You further acknowledge and agree that you are solely responsible and liable for any and all breaches of the terms and conditions of this Agreement, whether such breach is the result of use of the Service by you or by any other user of your computer.
  9. TRADEMARK INFORMATION GCI is our trademark. Without our express permission, you agree not to display or use our trademark in any manner contrary to law.

Acceptable use policy for all Internet products

This Acceptable Use Policy applies to all GCI products, services & subscribers, unless otherwise specified in product-specific terms and conditions. By using GCI’s Internet service, you agree to abide by this Acceptable Use Policy. GCI reserves the right to update this policy from time to time without notice to subscribers. The current version of this policy will be posted on the MYGCI website.

  1. ACCEPTABLE USE
    You agree not to use the Service to:

    1.  invade another person’s privacy;
    2.  distribute lists to be used via unsolicited electronic mail or other mass electronic mailings including but not limited to: mass-newsgroup postings, SPAM and unsolicited email sent from your server, or any other service on the Internet, which contains your domain name or any other domain name on our network;
    3. unlawfully use, possess, post, transmit, display or distribute obscene material or child pornography;
    4. post, transmit, or disseminate content which violates any proprietary rights of any third party, or is unlawful;
    5. post, transmit or disseminate objectionable information, without limitation, constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, federal or international law, order or regulation;
    6. access any other person’s computer, software, or data of any other person without the knowledge and consent of such person;
    7. upload, post, publish, transmit, reproduce, publicly perform, publicly display, or distribute in any way, create derivative works, of information, software or other material obtained through the Service which is protected by copyright or other proprietary right, without obtaining permission of the owner;
    8. copy, distribute or sublicense any software provided by GCI except that you may make one copy of each software program for back-up purposes only
    9. service, alter, modify or tamper with the Service or permit any other person to do the same that is not authorized by GCI;
    10. restrict, inhibit or otherwise interfere with the ability of any other person to use or enjoy the Service, including, without limitation, posting or transmitting any information or software which contains a virus, lock, key, bomb, worm, Trojan horse or other harmful feature; or generating levels of traffic sufficient to impede others’ ability to send or retrieve information.
    11. disrupt GCI’ s network;
    12. resell the Service or otherwise charge others to use the Service (the Service is for personal use only within your business, domicile, apartment, dormitory room or barracks room and you agree not to use the Service for operation as an Internet Service Provider or for any other business enterprise in competition with the Service) and
    13. use the Service in a way which is contrary to any other GCI policy that may be posted by GCI from time to time.
  2. TRANSMITTING AND VIEWING CONTENT
    The customer is to understand that all information, data, text, software, music, sound, photographs, video, messages or other materials (“Content”), whether publicly posted or privately transmitted, are the sole responsibility of the person from which such Content originated. This means that you, and not GCI, are entirely responsible for all Content you upload, post, email, transmit or otherwise make available via the Service. GCI does not control the Content posted via its Service, and, as such, does not guarantee the accuracy, integrity or quality of such Content. You understand that by using the Service, you may be exposed to Content that is offensive, indecent or objectionable. Under no circumstances will GCI be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or for any loss or damage of any kind transmitted or otherwise made available via the Service.
  3. MONITORING CONTENT
    You acknowledge that GCI has no obligation to monitor or review Content. However, you acknowledge and agree that GCI has the right to monitor Content electronically from time to time and to disclose any information as necessary to satisfy any law, regulation or governmental request to operate the Service properly, or to protect itself or its Subscribers. GCI reserves the right to refuse to post or to remove any Content that violates the terms and conditions of Service herein. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on that Content.
  4. DOMAIN REGISTRATION
    If GCI assists the customer in registering or hosting a domain name(s), the customer represents that it exclusively owns or is the proper licensee of any intellectual property rights for any name that it submits to GCI. The customer also agrees to indemnify GCI for and losses that may be occurred as a result of breach of such warranty. Customer shall also be responsible for on-going registration renewal fees in subsequent years.
  5. GCI’S RIGHT TO TERMINATE
    Engaging in any of the activities listed above may result in immediate termination of service. This policy shall not in any way limit GCI’s rights of termination pursuant to the product’s Terms and Conditions document.
  6. INDEMNIFICATION
    You agree to indemnify and hold harmless GCI and each of its respective affiliates, subcontractors, employees and agents, from any claims arising from your use of the Service; this includes, but is not limited to, use of the Service in any manner prohibited under this policy.
  1. GCI respects the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide the following information in the form of a written notification (pursuant to the Digital Millennium Copyright Act “DMCA”) to GCI’s copyright agent:
    1. A physical or electronic signature of the person authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed.
    2. Identification of the copyrighted work that you claim has been infringed;
    3. Identification of the location where the original or an authorized copy of the copyrighted work exists, for example the URL or IP of the website where it is posted; you must include enough information to allow us to locate the material.
    4. Your address, telephone number, and email address.
    5.  A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
    6. A statement by you that the information in the notification is accurate, and under penalty of perjury, that you are the copyright owner or are authorized to act on the copyright owner’s behalf. GCI’s copyright agent for notification of claims of copyright infringement on its site is the Internet Security Officer, who can be reached as follows:
    7. Internet Security Officer Copyright Agent General Communication Inc.
      2550 Denali Street Suite 1000 Anchorage, AK 99503
      By Phone: (907) 868-5330   By Fax: (907) 868-6325
      By Email: copyrightagent@gci.com
      All other inquiries that are not relevant to the above procedure will not receive a response.
  2. The following is the GCI Procedure for handling Copyright Infringement notifications. After receiving a notification as described above,
    1. GCI will review to insure conformity with the DMCA jurisdiction of the copyright infringement.
    2. If the notification falls within “notice and take-down” provisions of the DMCA, GCI will respond to remove, or disable access to, the material that is claimed to be infringing or to be the subject of the infringing activity.
    3. For certain matters that do not fall within the “notice and take-down” provisions of the DMCA, in an effort to assist copyright owners and to provide a service to a subscriber who may be violating terms and conditions of use, GCI may forward a notification to the subscriber.
    4. In certain circumstances, GCI may have questions about issues raised by a notification and may contact the originator.

Internet Privacy Policy

GCI recognizes that the growth of online Telecommunication Services, including Internet Services, has created additional privacy concerns, particularly for consumers. Online privacy concerns focus on the individual expectations for the protection of “customer identifiable”. “Customer identifiable” information is information which can be associated with a specific individual, for example, a customer’s name, address, or telephone number, email address, and information about online activities that are directly linked to them.

It is common practice and often a necessity for companies, governments, or other organizations to collect customer identifiable information in order to conduct business and offer services. For example, a telecommunications provider may collect customer identifiable information, such as name, address, telephone number, and a variety of other information in the course of billing and providing telephone service to a customer.

Some activities on the Internet follow very familiar patterns. Consumers signing up for an Internet access service, for example, are usually asked to provide name, address, telephone number and credit card and other information that is typical when the consumer orders a product or service. Similarly, business web sites may ask visitors to supply information about themselves, particularly when visitors are in turn requesting information, services or merchandise, but also simply to be able to better target the company’s services to the customer’s interests and requirements.

GCI has put in place the following Online Privacy Policy to protect customer identifiable information. This policy covers GCI and its subsidiaries, except as follows, and applies to all customer identifiable information that GCI obtains when a customer registers for or uses a GCI online service, including visiting an GCI owned and controlled web site (www.gci.com). GCI will continue to protect customer information derived from its local, long distance, cable and wireless services consistent with federal laws and with federal regulations issued by the Federal Communications Commission.

GCI protects online customer identifiable information as follows:

  1. Disclosure: GCI will not sell, trade, or disclose to third parties any customer identifiable information derived from the registration for or use of an GCI online service — including customer names and addresses — without the consent of the customer (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the customer or others). When GCI uses other agents, contractors or companies to perform services on its behalf, GCI will ensure that the company protects your customer identifiable information consistent with this Policy. If GCI includes your name and any other customer identifiable information in a directory that GCI creates from information we receive as an online service provider, the company will give you the opportunity to have your information excluded from that directory.
  2. Collection and Use: GCI will collect and use customer identifiable information for billing purposes, to provide and change service, to anticipate and resolve problems with your service, or to create and inform you of products and services that better meet your needs. This means that GCI may use your customer identifiable information, in conjunction with information available from other sources, to market new services to you that we think will be of interest to you, but we will not disclose your customer identifiable information to third parties who want to market products to you.
  3. Security: GCI has implemented technology and security features and strict policy guidelines to safeguard the privacy of your customer identifiable information from unauthorized access or improper use, and we will continue to enhance our security procedures as new technology becomes available.
  4. Email Contents: The company will not read or disclose to third parties private email communications that are transmitted using GCI services except as required to operate the service or as otherwise authorized by law.
  5. Customer Communications and “Opting Out”: Customers can opt out of receiving future marketing communications or unsubscribe by following instructions contained in the messages they receive. We reserve the right to send you certain communications relating to the customer’s current GCI products or services, such as service announcements and administrative messages that are considered part of your GCI account, without offering you the opportunity to opt-out of receiving them.
    GCI’s primary goal in communicating via email is to deliver meaningful and critical information about the products or services you are using as well as to promote our products in a cost effective and efficient manner.
  6. Improper Conduct: GCI may also use customer identifiable information to investigate and help prevent potentially unlawful activity or activity that threatens the network or otherwise violates the customer agreement for that service. See our complete GCI Internet policy web site, which includes terms and conditions, for more information.
  7. Account Information: GCI honors requests from customers for account information, for example, name, address, or billing information, and will correct any such information which may be inaccurate. Customers may verify that appropriate corrections have been made.
  8. Customer Concerns: If you are a consumer with concerns about the GCI online privacy policy or its implementation, please email your concerns to support@gci.net.

Dedicated Access Terms & Conditions

  1. DESCRIPTION OF SERVICE GCI Internet’s dedicated access products include Mission Control and Tsunami. These services are delivered over a private line circuit to a GCI-provided router at the customer’s premise and includes 24 x 7 end-to-end management.
  2. GCI OBLIGATIONS GCI’s CNCC will continually monitor the customer’s service up to and including the service demarcation point. In the event of a problem or failure, GCI will notify the customer following the notification process jointly established between GCI and the customer. The CNCC staff will take steps to determine and correct the problem and, if necessary, will escalate the problem to GCI’s engineering staff. GCI will provide the customer with on-line web access to management reports and graphs that will assist the customer to monitor the service level agreement and service capacity.
  3. SERVICE DEMARCATION As a standard practice, GCI provides a customer premise router to allow GCI to monitor and manage the service delivery all the way to the customer premise. The service demarcation point is the Ethernet port on the GCI provided customer premise router. GCI assumes responsibility for the service up to that point, including coordinating issues with the LEC involving the private line. The title to the GCI provided demarcation router and equipment shall reside with GCI at all times and must be immediately returned upon ermination of service. In the event that the customer chooses not to have GCI install the customer premise router, the service demarcation will be the customer’s port on the POP router.
  4. IP ADDRESS BLOCKS Customers are normally expected to use private addressing for their internal network needs. GCI will provide sufficient IP Addresses to meet the customer’s needs that can be justified according to ARIN (American Registry for Internet Numbers) usage policies. IP network addresses assigned from a GCI net-block are non-portable and must be returned to GCI in the event that the customer discontinues service.
  5. BILLING Billing for GCI Internet service will commence when a GCI technician has installed and tested the GCI provided equipment/port(s) regardless of the customer’s readiness to accept such service. If the customer chooses to delay the completion of the Internet service after the LEC circuit is installed, GCI will bill the customer for the LEC circuit. The installation charges are invoiced upon acceptance of this Agreement by GCI. LEC Installation and local line charges noted on the service order are controlled by a tariff that is subject to change. Actual LEC charges will be used for invoicing. Installation charges do not cover any time or materials that may be required to extend the circuit from the LEC termination point to the physical location where any GCI demarcation equipment/ports will be installed.
  6. PAYMENT OBLIGATIONS Charges shall be invoiced monthly in advance and shall be payable within thirty (30) days. Accounts will be considered delinquent after the thirty-first (31) day and will be handled in accordance with GCI’s corporate collection policies. Late fees are assessed for the delinquent portion due with an amount over $10.00 at the rate of either 1.5% or $2.00 (whichever is greater). GCI will attempt to contact the customer by phone and by notices regarding the delinquent bill status. Bills not paid within sixty (60) days of the delinquent date (90 days from the billing date) shall be cause for termination of services. GCI may discontinue service without liability for non-payment of any sum delinquent more than sixty (60) days. In addition, termination of services under these circumstances does not relieve the customer of the obligation to pay for said past due amounts or other obligations that may exist under any applicable term agreements. Applicable State and Federal taxes will be passed through as the responsibility of the customer. If the Service becomes tariffed, the tariff will supersede any conflicting provisions of the Agreement. At GCI’s request, the Customer shall post a bond or provide a security deposit to assure payment.
  7. PRICE CHANGES
    1. For customers on month-to-month agreements: Revisions of the applicable rates and charges which result in any price increase or any material modification of the service will become effective sixty (60) days after GCI provides written notice to the Customer of its intent to revise such rates or service. In the event that the Customer receives such notice, the Customer may elect, upon written notice to GCI, to discontinue service – subject to the cancellation clause noted in section 7 below. If a price change results in a net decrease to the customer’s monthly charge, GCI will adjust the customer’s bill to reflect the reduction, but is not obligated to notify customer.
    2. For customers on term agreements: GCI will not automatically change the pricing for existing term agreements. If GCI reduces the pricing of its Internet service, customers make take advantage of reduced pricing by entering into a new term agreement that extends the term beyond the expiration date of their current term agreement.
  8. AUTOMATIC RENEWAL/CANCELLATION OF SERVICE The term of service is set forth on the Internet Service Agreement and shall automatically renew for successive thirty (30) day terms unless either party provides the other thirty (30) days prior written notice that it does not wish to renew. Any cancellation/termination of service – regardless of term or month-to-month service – must be provided by email to support@gci.net with 30 days advanced notice. The Customer is responsible for payment of services through the later of the cancellation date or the end of the 30-day time period from date of notification.
    Upon termination of service, customers are required to return all GCI -owned customer premise equipment within 30 days of the last day of their service. If equipment is not received by GCI within 30 days, customer will be subject to a a non-returned equipment fee equal to the greater of $2,000 or the GCI list price of the equipment.
  9. EARLY TERMINATION If Customer chooses to terminate service prior to the expiration of an existing term agreement, a cancellation charge equal to the lesser of six times the customer’s monthly rate or the remainder of the contract will be applied in addition to any discounted or waived installation fees.
  10. SERVICE CHANGES Early termination penalties will not apply if the customer chooses to switch to another GCI Internet service during the term of service, providing the term of service is not less than the original term of service. The customer will be responsible for a one-time service charge equal to the difference of the monthly fee between the services in addition to all fees associated with installing the new service. In all cases the customer must provide 30 days advanced notice as described in #7, above.
  11. SERVICE MOVES If the customer moves the location to where the Internet service is delivered, the customer will be responsible for any LEC charges to move the service. If the same Internet POP (all of Anchorage is considered the same POP) serves the customer’s new location, there will be a $100 one-time charge. If a different Internet POP serves the customer’s new location, the customer will be responsible for the full Internet installation fee. In all cases the customer must provide 30 days advanced notice as described in #7, above.
  12. USAGE CHARGES Tsunami Internet service is a product that is subject to charges for usage. There are several service plans that offer different speeds and may or may not included some usage in the monthly base fee. The customer is responsible for all additional usage above the monthly usage included in the plan. The Internet service agreement should list the included usage in the plan. If no included usage is listed, the customer should assume that no usage is included. GCI will make a web URL available to the customer to view the month-to-date Internet usage.
    Mission Control Internet service does not include additional usage charges.

Dedicated Access Acceptable Use Policy

1. DESCRIPTION OF SERVICE GCI Internet’s dedicated access products include Mission Control and Tsunami. These services are delivered over a private line circuit to a GCI-provided router at the customer’s premise and includes 24 x 7 end-to-end management.

2. ACCEPTABLE USE In addition to the Acceptable Use Policy applicable to all products, services and subscribers, and amending item 2.1 from that Acceptable Use Policy, you agree not to:

1. Resell the Service or otherwise make the service available for others to use, other than your own residence or business, without prior notification to and authorization from GCI Internet. You agree not to use the Service for operation as an Internet Service Provider or for any other business enterprise in competition with GCI, unless you are an authorized wholesaler of GCI’s Internet service.

Dedicated Access Service Level Agreement

  1. Description of Service
    Dedicated access, including Mission Control and Tsunami, is GCI’s premier dedicated Internet access service and is appropriate for mission critical service. For greatest reliability, this service is delivered over a private line circuit to a GCI provided router at the customer’s premise and includes 24 x 7 end-to-end management. GCI’s customer premise router provides the ability for GCI to monitor and control the service to the demarcation point, which is the Ethernet port of the router. GCI uses Concord eHealth reports to provide meaningful information about the health of its network and proactively manages its network to insure sufficient bandwidth is available for its customers. Customers have access to Concord eHealth reports to monitor their individual circuits. These management features allow GCI to provide the following service level guarantees:
  2. Availability
    GCI commits that the Internet service will have a monthly availability of 99.5%.
  3. Latency
    GCI will guarantee that the average network latency will not exceed 70 ms on GCI’s core network.
  4. Customer Remedies
    If requested by the customer, GCI will credit the customer 10% of the base monthly fee for each incident where GCI’s network is operating below the guaranteed service level for at least 4 consecutive hours
    If GCI fails to perform at the level described by this document for 3 consecutive months under this Service Level Agreement and customer has notified GCI of its failure to perform in writing, the customer has the option to cancel the term contract with 30-days prior written notice without further penalty.
  5. Limitations
    1. The total reimbursement will not exceed 100% of the service price in any single monthly billing period.
    2. Excludes congestion of the customer’s local loop.
    3. Periods of planned downtime are excluded from this guarantee.
    4. GCI cannot guarantee performance beyond its own network.
    5.  GCI cannot guarantee the performance of LEC provided circuits. GCI will work with the LEC to re