Wireless Lifeline FAQs

Q: How does this program work?

A: The Lifeline Program is a federal benefit that ensures that low-income consumers have access to high-quality telecommunications.  GCI has been authorized to provide Lifeline service to qualifying customers in many communities across Alaska. This means that if you are eligible you can receive GCI’s wireless service at a reduced rate of one dollar per month!

 

Q: How do I sign up?

A: You can stop by one of our locations statewide, or contact GCI by phone at 265-5400/800-800-4800. One of our sales staff will take it from there. It’s that easy!

 

Q: What features do I get with my service?

A: GCI’s Lifeline plan includes Voice Mail, Caller ID, Unlimited Text Messaging and Call Waiting .  (Some restrictions apply.)

 

Q: How many minutes do I get?

A:You will receive unlimited state network-wide minutes every month.

 

Q: Can I call long distance?

A: You can call anywhere in Alaska on GCI’s network for free, even outside of your community.  You can also apply for Long Distance service outside of GCI’s network and outside of Alaska (per-minute fees apply; credit check required) or use a calling card.

 

Q: Can I roam?

A: Roaming outside the GCI network will result in additional charges and is therefore subject to credit approval; some networks allow roaming and in those instances roaming and long distance charges will apply.

 

Q: Are there any extra costs?

A: Roaming outside the GCI network is subject to credit approval; some networks allow roaming and in those instances roaming and long distance charges will apply. Wireless service is subject to administrative fees and surcharges. You will be responsible for all taxes and fees that apply.  Contact GCI by phone at 265-5400/800-800-4800 for detailed information on other fees that may apply to your GCI Wireless service.

 

Q: Are there restrictions related to Lifeline?

A:  Yes.  The federal government has implemented a variety of restrictions to help ensure that only qualifying low-income consumers obtain Lifeline service: