Support Topic: GCI GO

GCI GO Troubleshooting

  My video is choppy. What’s wrong? Choppy” or stuttering video playback is often caused by a slow internet connection. The video buffering cannot keep pace with the speed of the video playback, and as a result, the video playback stops so the buffering can catch up. Please note that a minimum bandwidth of 3  Read more »

GCI GO Available Devices & Channels

Sure, GCI GO is available on your computer or your laptop, but that’s not what makes it so special. When you sign up for GCI GO, you’re signing up for the option to watch your favorite shows from your favorite devices – smartphones, tablets and even game consoles – anywhere you have a secure Internet  Read more »

GCI GO FAQs

  What is GCI GO? GCI GO is unlimited access to TV anywhere you want, from any device. And it’s entirely free when you subscribe to GCI TV.   How do I get GCI GO?  To start watching your favorite shows on the go, you simply need the following*: A GCI TV subscription Your MyGCI profile  Read more »

MyGCI Profile Account Roles FAQs

What are Account Roles? When your MyGCI profile is associated with a GCI TV or Telecommunications account, your MyGCI profile has a role in relation to the account. You can be an “Account Owner,” an “Account Admin”, or a “Regular User.” What is an Account Owner? If you are an Account Owner, you can edit  Read more »

GCI GO Internet Connected TV Devices FAQs

  What are the ROKU requirements for watching GCI GO? To date, GCI GO only supports HBO on all models of the ROKU streaming player. However, the majority of HBO’s programming is available in HD. Look for the HD icon that appears at the top of the video player to determine if you’re viewing the  Read more »

GCI GO Android FAQs

  What are the Android Phone requirements for watching GCI GO? Some content providers do not provide Android Apps. Click here to view the list of content providers and devices they support.   What are the Android Tablet requirements for watching GCI GO? Some content providers do not support Android Tablets. Click here to view  Read more »

GCI GO iPhone & iPad FAQs

  What are the iPhone requirements for watching GCI GO? GCI GO is supported on the iPhone 3GS and above. However, some content providers do not provide iOS Apps. Click here to view the list of content providers and devices they support.   What are the iPad requirements for watching GCI GO? GCI GO is  Read more »

GCI GO Parental Controls FAQs

  Do GCI GO’s Content Partners Provide Parental Controls? Some of GCI GO’s content providers such as HBO, Cinemax and Starz require parental controls. Those controls are set separately on each channel’s web sites. Other GCI GO content providers may display ratings codes for each show but do not have parental controls.   Where can  Read more »

How do I create/edit a MyGCI Profile?

Create a MyGCI Profile Create your MyGCI profile in five easy steps: Click on the Sign Up option on the login screen. A Create Your Profile screen will pop up and ask you for your birthdate.Please note: You have to be at least 13 to create your own MyGCI profile. If you’re not 13, your parent or  Read more »