MailGuard Conversion for alaska.com

Overview

Tuesday, May 7, 2013, any email addresses with the domain of alaska.com (example username@alaska.com), will no longer use GCI’s eMail Guard as the Spam and Virus filter. Those email accounts will now use GCI’s MailGuard as the Spam and Virus filter. This change is automatic and will affect all alaska.com domain email addresses. You do not need to take any action for this to occur. This change will bring GCI’s filter to a more modern algorithm to detect Spam and Virus Messages.

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Information on Change

While you do not need to take any action for this change to occur, there are changes to your account and some behavior to your email.

On our new WebMail application (and if you have a device set to IMAP – mirroring content on our mail server), you may have already noticed a new folder labeled MailGuard.

MailGuard Folder

The MailGuard folder is where your Spam and sanitized Virus message will be stored. You will no longer have a separate button or login to get to your Spam and Virus Messages.

Clicking on the MailGuard folder will take you into that folder to view the content.

MailGuard Folder

For more information about your MailGuard folder, please see the support article titled “Managing your MailGuard Folder” or click here.

GCI will keep the login to eMail Guard for a few weeks after this conversion. This will allow you to check the eMail Guard Message Center for any emails caught before the conversion, or to double check your Approved / Blocked Senders list.

Notes:

  1. After the conversion (Tuesday, May 7, 2013), no email will flow through eMail Guard, so the content in your eMail Guard Message Center will be static. (see Old Message Center screen shot below) Any new Spam or Virus email messages will be placed in your MailGuard folder
  2. GCI will move any email addresses in your Approved Senders list to the White list on the WebMail application (see Old Lists and New Lists screen shots below)
  3. GCI will move any email addresses in your Blocked Senders list to the Black List on the WebMail application (see Old Lists and New Lists screen shots below)
  4. An address in the White list will direct those messages to your in box. An address in the Black list will direct those messages to the MailGuard folder.

Old eMail Guard Message Center

Old Message Center

Old Approved / Blocked Senders list

Old Lists

New MailGuard White / Black lists

New Lists

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Related Articles

Managing your MailGuard Folder

WebMail Login