MailGuard Upgrade

Overview

GCI is pleased to announce that your email Spam and virus filtering service has been upgraded. We are confident you will find it effective and easy to use! Enhancements include:

  • Enhanced virus filtering
  • Reduced filtering of legitimate messages
  • The ability to check quarantined messages from GCI’s Webmail, your desktop client or a smartphone

This upgrade is FREE and no action is required on your part.

To learn more about how your new email Spam and virus protection works, check out the frequently asked questions below.

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Frequently Asked Questions (FAQs)

How do I access my quarantined email messages?

What happened to the Approved Senders and Blocked Senders list?

How do I manage the MailGuard folder?

I think there was an important message caught in the old Spam filter! Is there any way to check?

Should I really expect to see less Spam messages in my inbox and quarantined message folder?

Do I need to delete Spam messages from my MailGuard folder?

What if I receive a message with a virus in it?

What if I have a message in my MailGuard folder that I want to keep?

What if I accidentally delete my MailGuard folder?

If we are supposed to use the new MailGuard folder, why do I still see the Email Guard button when I log into webmail?

How do I access my quarantined email messages?

You will no longer need to click the Email Guard button within webmail to access your quarantined emails. Any Spam or virus messages will automatically be delivered to a folder labeled MailGuard. The folder is located under your inbox where the other system folders (Drafts, Sent, and Trash) are found. Even better the MailGuard folder will be accessible through webmail, your desktop mail client, and even your smart phone!

What happened to the Approved Senders and Blocked Senders list?

The approved and blocked senders list are now titled whitelist senders and blacklist senders.

Anti-Spam Settings now control your Whitelist senders (Approved List), these settings direct email to your Inbox, click here for those steps.

Anti-Spam Settings now control your Blacklist senders (Blocked List). These settings direct email  into the MailGuard folder, click here for those steps. GCI is seeing customers report mail as spam, when they provided their email address to different sources, such as retail stores or other business. If you do not want to receive those messages, GCI recommends opting out of the email, rather than adding them to a Blocked List.

I think there was an important message caught in the old Spam filter! Is there any way to check?

No, access to this old application was available for three 3 weeks, which means that any content captured would have automatically been delete after two (2) weeks. If you believe your contacts did not properly convert, please contact GCI technical support for assistance with contacts.

How do I manage the MailGuard folder?

The MailGuard folder can be handled the same as any other folder in GCI’s WebMail program. Please see this article, Managing the MailGuard Folder, by clicking here, for more information.

Should I really expect to see less Spam messages in my inbox and quarantined message folder?

Yes! GCI’s has partnered with Symantec Brightmail Message Filtering to guarantee the best protection possible. 97% of all Spam will be prevented with a less than one in a million false positive rate, we are sure you’ll see the difference!

Do I need to delete Spam messages from my MailGuard folder?

No. Spam messages will automatically be removed after 14 days. Of course you are welcome to delete any messages that may end up in your MailGuard folder however it is not necessary. Worried about your email storage space? Don’t be, GCI has just upgraded all customer email accounts to a minimum of 1 gigabyte of storage!

What if I receive a message with a virus in it?

The virus will be removed however the message text will still be delivered into your MailGuard folder.

What if I have a message in my MailGuard folder that I want to keep?

Simply move any messages you want to keep into your inbox (or any other folder) as you would any other email message. To move your messages, simply drag the message and drop it into your inbox or other folder. If you need to all multiple messages, you may also click More from the menu bar, Select all then drag all to your desired folder. . Once a message is moved out of your MailGuard folder it will not automatically be deleted after 14 days.

What if I accidentally delete my MailGuard folder?

If you accidentally delete your MailGuard folder, it will automatically be recreated for you the next time you receive a spam message, however any messages within that folder will remain deleted.

If we are supposed to use the new MailGuard folder, why do I still see the Email Guard button when I log into webmail?

GCI will be moving all email accounts to the new system over the next couple of weeks. Since all customers use the same webmail application, the Email Guard button will remain active during that time and for a period afterward to ensure all users are aware of this change.

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Related Articles

Managing Your WebMail Account

Managing the MailGuard Folder

Using Filters to Manage Your Email

 

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