GCI provides eMail Guard as protection from viruses and spam.
Your eMail Guard feature is activated with the virus and spam filtering protection on. Most of your e-mail will continue to flow into your e-mail Inbox as normal.
Junk and suspicious messages will go to your Message Center. Messages will be available to you for 14 days. You may safely review these messages. Messages quarantined will not count against your email quota. If you have messages quarantined you will receive a notification every 7 days. If a virus is quarantined you will receive an immediate notification. All notifications are sent to your Inbox.
Frequently Asked Questions
Log into GCI’s WebMail as normal:
Click on the eMail Guard Tab, this will take you to your Message Center.
You will see the list of quarantined e-mail, both virus and filtered messages.
If you received no viruses or filtered e-mail the alert sections will not appear.
Select the message by clicking on the subject line.
Click on the Remove button to delete the message.
Click on the Deliver button to forward the message to your normal e-mail Inbox.
What are the filters and what do they mean?
eMail Guard attempts to catch Spam through spam filters. Keep in mind that no filter is perfect. Spammers constantly experiment with message format and content to sneak past spam filters. You can adjust the filter categories up or down to tailor eMail Guard’s performance to best suit your needs.
The two filter control settings are Filter Categories and Filter Sensitivity.
Spam Filter Categories: There are five (5) filters you can control. The five filters are Bulk Email, Sexually Explicit, Get Rich Quick, Racially Insensitive, and Special Offers. All filters were turned on, when the eMail Guard feature was added to your e-mail address.
Each filter has 5 levels of sensitivity that range from Off to Aggressive. The default settings are at the moderate (3rd) level.
How do I adjust the settings for the filters?
Starting at your Junk Email Message Center screen.
- Click on the blue Junk Email Settings link.
- Click one of the five dotes in each category to select the level of protection you would like from that category of spam. The dots range from Off (far left) toAggressive (far right).
- To turn off filtering for a category of e-mail messages, simply check the dot on the far left. (This applies to all categories exceptBulk Email).
- The Bulk Email filter is a generic spam filter and cannot be fully turned off with the sensitivity setting. The far right setting for Bulk Email is the least aggressive setting for generic spam.
- To turn off all spam filtering us the On/Off buttons at the top of the Junk Email Settings page.
- Click on the Save Changes Button. This will save your changes.
- The default sensitivity level for all filters is Moderate
- Remember you will not “lose” filtered messages. They will go into your Message Center and be held for 14 days. You will be able to view/deliver the messages anytime during that 14 day holding period.
- Email messages held in the Message Center do not count against your WebMail Quota.
By default your filter sensitivity settings are set at Moderate.