How do I create/edit a MyGCI Profile?

Create a MyGCI Profile

Create your MyGCI profile in five easy steps:

  1. Click on the Sign Up option on the login screen.
  2. A Create Your Profile screen will pop up and ask you for your birthdate.Please note: You have to be at least 13 to create your own MyGCI profile. If you’re not 13, your parent or legal guardian will need to create one for you.
  3. Once you enter your birthday and hit Submit, a new screen will pop up with additional fields for you to complete: a MyGCI username that you create, your first name, last name, contact email and password. Complete these fields, then click Create Profile. 
  4. You’ll see a message stating that an email has been sent to your email address. 
  5. Check your email account. Once you receive an email from GCI, open it up and click on the link in the email to activate your MyGCI profile. You’ll be redirected to the MyGCI login page, where you can now log in with your new username and password!

After you create your MyGCI profile, you should then associate your GCI Telecommunications Account and Your GCI TV Account with your MyGCI Profile. Your GCI Telecommunications account includes your GCI Wireless, Internet, Phone and Long Distance services and when your account is associated with your MyGCI Profile, you will be able to log in to the GCI Usage viewer and view your usage.

After you associate your GCI TV Account with your MyGCI Profile, you will be able to watch GCI GO from your favorite devices. GCI GO includes great channels like HBO GO, Starz, History Channel, NBC Sports, CNN, etc.

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Edit a MyGCI Profile

How much you can edit your MyGCI profile depends largely on your profile status:

  • If you’re the Account Owner: You can create new profiles and invite profiles to link to the GCI account; you can modify other profile’s attributes, including passwords; and you can set another profile to be the Account Owner. You cannot be deleted from the account.
  • If you’re an Admin: You have the same privileges as Account Owner, except you cannot set another profile to be the Account Owner.
  • If you’re a Regular User: You can modify your profile attributes, except your birthdate if you’re under 13. You cannot create new profiles or invite other profiles to link each GCI account.

It’s important to point out each type of account allows for different profile statuses. For example, you can be an Account Owner of a GCI Telecommunications Account – which includes Wireless, Internet, Phone, and Long Distance – but a Regular User on a GCI TV Account. And if no one else has linked their profile to your GCI Telecommunications Account, you can claim yourself as the Account Owner and link your profile to your own account. The same goes for your GCI TV Account: if no one else has linked their profile to your GCI TV Account, you can claim the GCI TV account.

To link to a GCI Telecommunications Account, you’ll need to provide the account number and the security (CPNI) PIN. If you don’t remember your security (CPNI) PIN, call customer service at (800) 800-4800.

To link to a GCI TV Account, you’ll need to provide the account number and your last name. If you need help locating your GCI TV Account number, click here.

If your GCI Telecommunications Account has already been claimed, you’ll need to ask the Account Owner to invite you to link to the account. If you feel your account has been claimed by someone else in error, please contact GCI Customer Service at (800) 800-4800.

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Linking Your GCI TV Account to your MyGCI profile

To link your GCI TV Account to your MyGCI profile, you’ll need to provide your account number and your last name. If you need help locating your GCI TV Account number, click here.

Please note: If your GCI TV Account has already been claimed, you’ll need to ask the Account Owner to invite you to link to the account. If you feel your account has been claimed by someone else in error, please contact GCI Customer Service at (800) 800-4800. Also, if you’re under 18, you cannot be a GCI TV account owner.

To get started, sign in to your MyGCI profile.

On your profile summary screen, you’ll see an option to link your MyGCI profile to a GCI TV Account. Enter your GCI TV Account Number and your last name and hit Submit.

After you successfully link your GCI TV account to your MyGCI profile, your updated profile summary will be displayed.

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How do I link someone else to MyGCI profile?

Whether or not you can link someone else – like a family member or roommate – to your GCI account depends largely on your status:

  • If you’re the Account Owner: You can create new profiles and invite profiles to link to the GCI account; you can modify other profile’s attributes, including passwords; and you can set another profile to be the Account Owner. You cannot be deleted from the account.
  • If you’re an Admin: You have the same privileges as Account Owner, except you cannot set another profile to be the Account Owner.
  • If you’re a Regular User: You can modify your profile attributes, except your birthdate if you’re under 13. You cannot create new profiles or invite other profiles to link each GCI account .

It’s important to point out each type of account allows for different profile statuses. For example, you can be an Account Owner of a GCI Telecommunications Account – which includes Wireless, Internet, Phone, and Long Distance – but a Regular User on a GCI TV Account.

Once you know your MyGCI profile status and are ready to add a family member, friend or roommate to your GCI account, start by signing into your MyGCI profile.

Next, you’ll see an option to Add Household Members to This Account.

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  • If the individual you want to add already has a GCI username, you can Invite an Existing Profile. Invite
  • If the individual you want to add doesn’t have a GCI username and password, you can Create a New Profile.

 

Each invited individual will then receive an email requesting they activate their MyGCI profile and, upon activation, will be linked to your GCI account.

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