Apple iOS Email Setup

Apple iOS has a stock email application built-in called Mail, which can connect to multiple account types including POP, IMAP, and Exchange. There are some third party applications available for iOS email. GCI only provides support for Mail, as it has the features most customers need.

Overview

Steps to set up an IMAP account. This type of account set-up is recommended by GCI, as it leaves a copy of the email message on the server. This allows the message to be downloaded to different locations, such as other devices and a main computer. back to top

Steps

1. Tap on the Settings icon.

Settings

2. Tap on the menu item of Mail, Contacts, Calendar.

Select Mail, Contacts...

3. Tap on Add Account.

Click Add Account...

4. You will see a list of email accounts types, tap on Other at the bottom of the list.

Select Other

5. If you have an existing account, you will click on Add New Account, again. If you do not have an existing GCI email account, the New Account Screen should appear.

Select Add Account

6. The New Account Screen will appear,

New Account Screen

6a. Complete the fields as follows:

  • Name: The name you want people to see when you send them email messages. Example; John or Joan Smith
  • Address: Your full email address. Example: demo@gci.net
  • Password: Your email account password.
  • Description: How you want the account to show on the list of email accounts. Example; GCI.net account

Complete Screen

7. Tap Next in the upper right corner, you will then get the detailed account information screen, complete as follows:

  • Ensure IMAP is selected at the top left

Select IMAP

7a. Scroll down and Under Incoming Mail Server, enter the following:

  • Host Name: mail.gci.net
  • Username: Enter the username for your email account. Note; this is normally the information before the @ symbol, but it is not always the same. In this example it would be demo
  • Password: Enter your email account password (should auto-populate from previous entry)

Complete Form

7b. Continue scrolling down and under Outgoing Mail Server, complete the following:

  • Host Name: smtp.gci.net
  • Username: Enter the username for your email account. Note; this is normally the information before the @ symbol, but it is not always the same. In this example it would be demo
  • Password: Enter your email account password (should auto-populate from previous entry)

Complete Form

8. Tap Next in the upper right corner. System will attempt to connect to your email account and verify your information. This can take several minutes, then will give you an SSL error.

Tap Next

9. On the SSL pop-up, tap Yes

Select Yes

10. After about a minute, if you see the same SSL pop-up again. Tap Yes again.

Select Yes again

12. You will then see the final Save screen, press Save in the top right corner.

Click Save

11. If the setup was successful, you will be brought back to the Mail, Contacts, Calendar screen, and you should see your account listed under Accounts.

List with New Account

Note: By tapping on Show, you can change the number of email messages allowed.

12. You should now be able to send and recieve email from your GCI.net email account.

13. If you need further assistance, please contact GCI Technical Support. GCI Technical Support is open, 24/7 365 days a year.

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